How you and your outsourced team can reduce service overhead. All business owners want to get rid of their least profitable projects, tasks and yes, even customers. When they outsource... read more →
This has nothing to do with artificial intelligence. You don't have to live in the foreseeable future to automate your life. You can do it today. Kim Collins famously said... read more →
Here's a false statement that I've often heard from other entrepreneurs — especially young ones, like myself; "Being a leader means that you're the one who runs things. It means... read more →
If a business isn't constantly engaged in seeking out a better way to perform operations, chances are good it's going to lose whatever competitive edge it may have had. Reducing... read more →
How to Increase Productivity With a Millennial Workforce A company whose workforce consists of millennials faces a unique set of challenges than a company employing mainly other generations. Millennials --... read more →
Outsourcing is not a new phenomenon, but it is ever involved in a state of evolution. From manufacturing jobs to white-collar services, using an outside provider for key parts of... read more →
There is a lot written about why a business should outsource certain tasks, but not as much about how to manage and motivate your virtual team. A disengaged, poorly motivated,... read more →
Since outsourcing has proven to be a double-edged sword in our current economy, managers may benefit from understanding how to effectively outsource research. Working with the right research services firm... read more →
A team’s ability to collaborate has significantly improved in recent years. It used to be that a document had to be passed around an entire office, while different employees took... read more →
Gallup polls show that only 9 percent of the U.S. workforce telecommuted during the 90s. By the time 2015 arrived, over 35 percent of the employees now telecommute to work on... read more →
Customer service seems to be one of those parts of a company that can be so hard to get right. In a world where so many companies are too focused... read more →
According to Microsoft's 2016 Global State of Customer Service Report, 55 percent of consumers' customers service interactions are currently happening online, and 28 percent are through a mobile device. If... read more →
There’s a reason why everyone from Dell to teenage bloggers outsource – it works! Finding affordable and specialized virtual team members can reduce labor costs by as much as 80%.... read more →
Maintaining phenomenal customer support isn’t simply a perk to offer clients, it’s an essential element of a successful business model. According to the Harvard Business Review, acquiring a new customer... read more →
As we’ve talked about in the past, there’s a time to hire consultants and a time to hire virtual assistants. However, how do you know when you should outsource something... read more →