In the modern eCommerce world obsessed with conversion rates, acquisition costs, customer lifetime values and other metrics, many marketers and business owners forget the most important link – the customer.... read more →
Every company has a culture, even tiny startups with just a handful of people. It’s a really important part of building trust and solidarity between your team members, creating an... read more →
How do support systems and specifically, in our case at SupportNinja, outsourced support professionals, react and integrate modern customer experience into our practice? Customers are density creating machines! Density,... read more →
I was invited to be on a panel at the Future of Customer Experience Conference in Dallas to discuss modernizing the customer experience. “Modernizing the customer experience” implies that the... read more →
“The first lesson in constructing viral content is having the strength, courage, and self-confidence to get in touch with your own feelings, thinking about what profoundly affects you.” ― Ken... read more →
Small businesses that are looking to scale need to have an effective social media presence. It's more than simply being available on a platform — especially if your followers or... read more →
Customer experience (CX) has become essential to choose between brands. In 2017, the page you see when you log-on to most large e-commerce retailers’ websites is likely very different from... read more →
The future is here. It’s just not widely distributed yet. —WILLIAM GIBSON, the author of Neuromancer, also coined the term “cyberspace” in 1984 An ecommerce entrepreneur’s goals are quite simple.... read more →
The simple answer: Facebook Love it or hate it, Facebook is an entrepreneur's best friend, especially when said entrepreneur wants to target other web-based business owners, e-commerce included. Think of... read more →
The idea that, "if you want something done well, do it yourself," is probably a mantra that you live by, but as your business continues to grow, back office support... read more →
A company that's properly outsourced is the closest to the ideal of automation as you can get, here are tips to get you ready to outsource your business. Automation, which... read more →
Fun things happen when you earn dollars, live on pesos, and compensate in rupees, but that’s just the - Timothy Ferriss, Author, and Entrepreneur A lot can happen in the time... read more →
Increasing your profits through outsourcing often elicits imagery of cost-cutting and poor quality work, but it’s nothing short of simply increasing your profits by taking advantage of geographic arbitrage. Literally,... read more →
A lot of CEOs have noted the benefits of having a Virtual Assistant (VA) beyond the novelty of it all. They perform all of the noncritical tasks and help their... read more →
How you and your outsourced team can reduce service overhead. All business owners want to get rid of their least profitable projects, tasks and yes, even customers. When they outsource... read more →