Here’s the thing. ABC lists are kind of ridiculous. They are an attempt to encapsulate years of experience down to a “five-minute read” list of solid principles which, in this... read more →
I need to tell you something shocking — nothing scandalous or anything, just an admission of sorts. SupportNinja is the first and only outsourcing team I have worked on. But... read more →
This post originally appeared on Forbes Business Council Community Voice, written by Connor Tomkies, CEO of SupportNinja. Let’s face it — people change. Much like your business is made up... read more →
Both domestic and overseas outsourcing is becoming more and more common these days, as companies spanning numerous sectors have become increasingly reliant on the expertise of agents outside of their... read more →
In today’s economy, outsourcing is the common thread that ties everyone together from the largest of corporations to individual professionals who want to free up some time in their busy... read more →
You've heard the old saying, "Time is money." But what does it really mean? On galactic scales, your experience of time depends on where you are and where you're going.... read more →
If your company is already focusing on making sure that support is a priority then you are probably building a customer-first culture. But what does that mean? There are a... read more →
In business, the most crucial growth issues often come down to what you didn't know. One of the biggest downfalls of any app is how they handle their back-end customer support.... read more →
In the modern eCommerce world obsessed with conversion rates, acquisition costs, customer lifetime values and other metrics, many marketers and business owners forget the most important link – the customer.... read more →
Every company has a culture, even tiny startups with just a handful of people. It’s a really important part of building trust and solidarity between your team members, creating an... read more →
How do support systems and specifically, in our case at SupportNinja, outsourced support professionals, react and integrate modern customer experience into our practice? Customers are density creating machines! Density,... read more →
I was invited to be on a panel at the Future of Customer Experience Conference in Dallas to discuss modernizing the customer experience. “Modernizing the customer experience” implies that the... read more →
“The first lesson in constructing viral content is having the strength, courage, and self-confidence to get in touch with your own feelings, thinking about what profoundly affects you.” ― Ken... read more →
Small businesses that are looking to scale need to have an effective social media presence. It's more than simply being available on a platform — especially if your followers or... read more →
Customer experience (CX) has become essential to choose between brands. In 2017, the page you see when you log-on to most large e-commerce retailers’ websites is likely very different from... read more →