How it Works

From the onboarding process to the day your Ninjas join your team, SupportNinja makes outsourcing simple.

1. Tell Us What You Need

What problems are you encountering and what attributes are most important in your support team? We’ll work to find a customized outsourcing solution for your current size and needs.

2. Make it Official

Once everything is in order, we will send an agreement for you to review and sign. Then we can move on to the best part – making your outsourced support team a reality.

3. Take the Survey

Fill out a detailed Onboarding Survey. Input from this survey will give your personal SupportNinja Success Manager all the information they need to get you started.

4. We Build Your Team

Our expert recruiters vet the best candidates from the surrounding region, all with excellent English and some with college degrees. We select Ninjas who will fit your company culture and provide you with the highest level of performance, just like you would expect from your own employees.

5. Initiate Ninja Training

No ninja became a master without rigorous training. Your SupportNinja Success Manager and dedicated training team collaborate with you to create a customized training program that will make your Ninjas experts in your operations.

6. Your Team Starts Working

Your SupportNinjas jump into your daily flow, providing top-notch customer and technical support while being closely monitored by our management and quality assurance teams.

Still Have A Few Questions?

Take a look at our FAQs below.

How long does it take to start service?

This depends on a variety of factors, including how many staff you’re seeking to hire and what role we’re asking them to fulfill. Typically, the recruiting and on-boarding process will take 6-8 weeks. During this process we'll create a game plan for timing and set you up with a go-live date.

What is the advantage my company can gain from outsourcing?

Much of this depends on the type of business you have and what processes are being delegated. As a general rule, companies can typically expect to see a 50-80% savings on variable expenditures and measurable productivity increase among its existing workforce.

See More Answers in Our FAQ

Or Give us a ring at (800) 594-7695

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