Outsourcing made simple.

Be as hands-on or hands-off as you’d like.

Hand-pick
your team

Build a team from a pool of talent
pre-vetted by us.

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How it's different

  • Access a private portal with hand-picked talent to browse, shortlist and interview candidates. 
  • Own the training and onboarding processes with our support.
  • Lead the everyday management of your new team.

Leave it
to us

Enjoy a team that is both sourced and run for you, by us.

Illustration of a character holding cup

How it's different

  • We handle team curation on your behalf.
  • We train and onboard your new team for you.
  • Sit back and relax while we handle team management, QA and more.

Hand-pick
your team

Build a team from a pool of talent pre-vetted by us.

Illustration of a character holding paper and thinking

How it's different

  • Access a private portal with hand-picked talent to browse, shortlist and interview candidates. 
  • Own the training and onboarding processes with our support
  • Lead the everyday management of your new team

Leave it
to us

Enjoy a team that is both sourced and run for you, by us.

Illustration of a character holding cup

How it's different

  • We handle team curation on your behalf
  • We train and onboard your new team for you
  • Sit back and relax while we handle team management, QA and more

Get set up in 5 easy steps

Choose your preferred style.

1

Deep dive with us into your goals and hiring needs.

Deep dive with us into your goals and hiring needs.

Supporting you starts with understanding your customer experience goals and initiatives. We take the time to comprehend your unique needs, strategic direction, timelines, and budgets so we can curate talent to become an extension of your team.

2

Access a private portal with hand-picked talent to browse and shortlist candidates.

Access a private portal with hand-picked talent to browse and shortlist candidates.

We take the legwork out of the screening and recruitment process by selecting candidates who meet your exact requirements.

You’ll get access to a private talent portal where you can browse your paired candidates, review their experience, and watch short bio videos.

3

Start interviewing.

Start interviewing.

Once you have your shortlist, you can book interviews directly through your talent portal.

We’ll be there to guide you through every step of the team selection process.

4

Refine your list until you have the right team.

Refine your list until you have the right team.

We facilitate each interview and gather your immediate feedback so we can constantly refine the candidates in your portal until you've landed on your perfect team.

From there, just pick a start date, and we will get your team in place.

5

With us beside you, welcome your new team aboard and prepare for scale!

With us beside you, welcome your new team aboard and prepare for scale!

We work with you to develop customized training, onboarding programs, and technology assessments that complement your in-house processes and are optimized for scale and nuanced for cultural differences.

If you don’t already have these systems in place, we’ll help you build them from scratch.

1

Deep dive with us into your goals and hiring needs.

Deep dive with us into your goals and hiring needs.

We’ll work with you to discover the problems that need solving and the attributes most needed for your support team.

2

We design a customized solution for your business.

We design a customized solution for your business.

Based on your precise needs, we’ll create a customized outsourcing solution that is optimized to meet your business objectives.

3

Once you're on board, we'll source the best talent for you.

Once you're on board, we'll source the best talent for you.

Our expert recruiters vet the best candidates with fluent, native language abilities and desired educational and professional backgrounds.

4

We will help create a customized training program.

We will help create a customized training program.

Your SupportNinja Success Manager and dedicated training team collaborate with you to create a customized training program that will make your agents experts in your operations. While you co-facilitate the first class, you can leave the rest to us!

5

Sit back and enjoy the efficiencies ahead — it's grow time!

Sit back and enjoy the efficiencies ahead — it's grow time!

Your team jumps into your daily flow, providing top-notch support while being closely monitored by our management and quality assurance teams.

Let us take the headache out of headcount

Take the pressure off your internal team. We’ll source the right people to do the rest.

Our technology

Secure support at every step

We have the right tools and systems in place to support your customers at every stage of their journey.

Illustration of a character with color
A woman holding a laptop.

Awareness

Discover the problems that need solving and the attributes most needed for your support team.

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Consideration

Empower prospective customers to take the next steps with the right context at the right time.

A cardboard box on a table.

Order Management

Ensure your customer gets a seamless post-purchase experience through our logistics management capabilities.

A woman with headset on a computer.

Service Delivery

Don’t leave your customer’s questions unanswered or your team bogged down. Your SupportNinja team will handle any customer service communication.

A man sitting using a laptop.

Renewal Management

Get the support to retain and keep up with your customers and increase lifetime customer value.

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Advocacy

We’ll help your customers turn into raving fans, eager to share their positive experiences.

Utilize technology to build better experiences

Access Technology

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Access Technology

Enhance Service Quality

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Enhance Service Quality

Improve Business Focus

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Improve Business Focus

Access Talent

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Access Talent

Serve Customers

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Serve Customers

Improve Work-Life Balance

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Improve Work-Life Balance

Increase Efficiency

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Increase Efficiency

Employee-facing technology

Empower your team to continually improve the customer experience with detailed analytics, enterprise applications, and integrations.

Client-facing technology

Provide a seamless customer experience with data-informed improvements, advanced contact centers, and intentional content management processes.

Accelerated by support superpowers

Customized to your unique needs, leverage our additional set of tools to accelerate your efforts.

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Skills verification

Knowledge base

Progress library

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Productivity tracking

Process compliance

Process re-engineering

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AI chatbots

Language translations - 94 languages

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Flexible solutions, customized to your needs

FAQs

Where is SupportNinja located?

SupportNinja has state-of-the art centers in the following locations in the U.S. and the Philippines. It also has vast talent networks and leadership presence in EMEA, with flagship operations in Romania, as well as talent based across other continents.

U.S. Headquarters:
3008 Taylor St,
Dallas, TX 75226

Philippine Offices:
The Hideout, 3F Northwalk Clark, M.A. Roxas Highway, Clark Freeport Zone, Pampanga 2023

The Sanctum, 114F North Tower 1, SM City North EDSA, Quezon City, Metro Manila 1100

16F Two/NEO, 3rd Avenue corner 28th Street, Bonifacio Global City, Taguig City, Metro Manila 1634

How are Ninjas recruited?

Recruitment‍
Prior to recruiting your ninjas, we send you several onboarding documents to ensure everyone is aligned about the types of talent you’re looking for. Once candidates pass our informal round of screening based on background, qualities, skills, etc. we take selected candidates through a variety of written and verbal tests to ensure only the highest quality candidates are being selected. From there, we bring agents in for another interview to make sure they’re a fit all around. ‍

Quality Over Quantity‍
When hiring a customer support team we don’t believe in a one size fits all approach, so we recruit specifically for the job at hand for each and every client we bring into the Ninja family. ‍

Timeline‍
The recruitment process can take 2-4 weeks to source your team. After we find the perfect Ninjas, they go through 2-4 weeks of training. By the end of their training, they are handling live tickets under the guidance of one of our incredible trainers. Training is ongoing, so our Ninjas are always learning and improving every day.

Are there any additional fees?

There are no hidden fees. We do have a one-time initial setup cost that will be shared along with our pricing model.

Don't see your question? See all FAQs

Start building your dream team

Design a custom outsourcing solution that enables you to enjoy ease and ultimate peace of mind. We’ve got you.

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