Get set up in 5 easy steps
Choose your preferred style.
Deep dive with us into your goals and hiring needs.
Supporting you starts with understanding your customer experience goals and initiatives. We take the time to comprehend your unique needs, strategic direction, timelines, and budgets so we can curate talent to become an extension of your team.
Access a private portal with hand-picked talent to browse and shortlist candidates.
We take the legwork out of the screening and recruitment process by selecting candidates who meet your exact requirements.
You’ll get access to a private talent portal where you can browse your paired candidates, review their experience, and watch short bio videos.
Start interviewing.
Once you have your shortlist, you can book interviews directly through your talent portal.
We’ll be there to guide you through every step of the team selection process.
Refine your list until you have the right team.
We facilitate each interview and gather your immediate feedback so we can constantly refine the candidates in your portal until you've landed on your perfect team.
From there, just pick a start date, and we will get your team in place.
With us beside you, welcome your new team aboard and prepare for scale!
We work with you to develop customized training, onboarding programs, and technology assessments that complement your in-house processes and are optimized for scale and nuanced for cultural differences.
If you don’t already have these systems in place, we’ll help you build them from scratch.
Deep dive with us into your goals and hiring needs.
We’ll work with you to discover the problems that need solving and the attributes most needed for your support team.
We design a customized solution for your business.
Based on your precise needs, we’ll create a customized outsourcing solution that is optimized to meet your business objectives.
Once you're on board, we'll source the best talent for you.
Our expert recruiters vet the best candidates with fluent, native language abilities and desired educational and professional backgrounds.
We will help create a customized training program.
Your SupportNinja Success Manager and dedicated training team collaborate with you to create a customized training program that will make your agents experts in your operations. While you co-facilitate the first class, you can leave the rest to us!
Sit back and enjoy the efficiencies ahead — it's grow time!
Your team jumps into your daily flow, providing top-notch support while being closely monitored by our management and quality assurance teams.
Our technology
Secure support at every step
We have the right tools and systems in place to support your customers at every stage of their journey.
Utilize technology to build better experiences
Access Technology
Enhance Service Quality
Improve Business Focus
Access Talent
Serve Customers
Improve Work-Life Balance
Increase Efficiency
Employee-facing technology
Empower your team to continually improve the customer experience with detailed analytics, enterprise applications, and integrations.
Client-facing technology
Provide a seamless customer experience with data-informed improvements, advanced contact centers, and intentional content management processes.
Accelerated by support superpowers
Customized to your unique needs, leverage our additional set of tools to accelerate your efforts.
Skills verification
Knowledge base
Progress library
Productivity tracking
Process compliance
Process re-engineering
AI chatbots
Language translations - 94 languages
Flexible solutions, customized to your needs
