Scalable eCommerce Customer Service Outsourcing

eCommerce customer service outsourcing benefits

Our Ninjas are incredible people, doing incredible work — 24/7. Your bespoke team will help your customers with website navigation, order fulfillment questions, refunds, and any other type of inquiry they might have.

Illustration of red clipboard, white paper, and red pencil

Customer delight, not damage control

Product recommendations from friends and family carry more weight than marketing ever will. We help companies just like yours to raise their CSAT and turn customers into brand advocates.

The superpower behind business growth

It’s no small feat to keep your eCommerce company scaling upwards. Having to safeguard customer journeys at the same time doesn’t allow you to fully focus on your long-term strategies. We’ll ensure you don’t have to worry about support.

Simple, streamlined order management

One of our eCommerce clients faced delays in addressing inquiries and transaction requests, affecting customer loyalty. Ninjas streamlined their workflow with a cloud-based CRM solution, improving CSAT by 23% in 30 days.

Peak hours? Peak performance

Outsource eCommerce customer service and cultivate happy customers with 24/7 service, 10+ languages, omnichannel support, and enhanced CX.
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Sprint or marathon, we’ve got you. Scale up, scale back, or reallocate resources seamlessly. We’re the right-size outsourcing partner at every step of the way — and when things change, we’ll pivot with you.

Outsourced customer service for eCommerce FAQ

We’re here to answer your questions and get to work helping you help your customers. We’ve curated a few Q&As for you, but you can also check out all FAQs.

What is eCommerce customer service outsourcing?

Want to get away from the hassle of sourcing, interviewing, hiring, training, and retaining customer support staff? Outsourcing your eCommerce customer service is the simple and cost-effective solution. Thanks to our flexible service delivery options, you can solve for scale in two distinct ways: either we manage your outsourced team for you, or you take over management yourself. Either way, we’ll still provide IT & HR assistance, and the Ninjas will be on our payroll. You just pay a flat fee.

Which verticals are you outsourcing eCommerce customer service for?

We outsource eCommerce customer support across the board. Our clients come from all areas of eCommerce, consumer packaged goods, and retail. For example:

➔ Specialty goods
➔ Health, personal care, and beauty
➔ Home, furniture, and decor
➔ Automotive, parts, and transportation
➔ Apparel and accessories
➔ Consumer electronics
➔ And more

How much does it cost to outsource eCommerce support?

We have a fixed pricing model. The exact rate depends on where you want your Ninjas to be located, their experience level, technical skills, and qualifications. We also have different rates for our two dedicated service models — depending on whether we manage the team, or if you prefer to do so. These are the only cost considerations — no hidden fees!

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Can I pick support agents myself?

Yes! If you’d rather do interviewing, candidate selection, training, and management, you can pick our “hands-on” model. We’ll provide a pre-vetted list of talent for you to choose from. Read more about how this works.

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