We’re obsessed with growth

From enabling companies to flourish, to helping careers bloom.

Created in 2015, we founded SupportNinja to help successful companies solve for scale. By connecting your team with a wider world of talent, you’ll be able to free up resources, extend capacity, and accelerate growth.

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Where we operate

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It starts with putting our people first

Our culture is built on a foundation of taking care of our own, investing in continued education and wellness, and developing skills, because we know you can’t pour from an empty cup. The natural result? You and your customers are well taken care of.

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21.4%

Annual Attrition Rate

vs. an industry average of 40.3%.*

*NICE attrition to retention global survey, 2021

42%

Employee Referrals

Nearly half of our Ninjas join as internal referrals.

66+

eNPS

On a scale of -100 to +100, the overall eNPS average is 12.*

*Employee Net Promoter Score: What You Need To Know, Perceptyx, 2020

Our values

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We Value Our People First

We lead with empathy and take care of one another.

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We Stay Humble

Caring and committed, we grow with intention and partner with dedication.

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We Improve Daily

Relentless and persistent, we pursue improvement for its own sake.

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We Embrace Compassionate Candor

We believe that clarity and kindness are twin virtues.

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We Live Joyfully

We know a sense of fun is not a distraction. It’s central to our culture.

Our community goes beyond the office

Our care for people extends beyond our clients and employees. We support a local orphanage in the Philippines by helping to provide the necessary food, medical and learning programs for all of the children.

Our leadership

Craig Crisler

Chief Executive Officer

Jacob Moelter

Chief Operating Officer, Chief Financial Officer

Megan Hermosillo

Chief Revenue Officer

Brenda Poquette

Chief People Officer

Ken Braatz

Senior Vice President of Information Technology

Omeed Jafari

Vice President, Service Delivery

Ian Kawetschanky

Chief Of Staff

We’re grateful for the recognition commending how we do business.

The Stevies For Great EmployersEY Entrepreneur Of The YearAustin Business Journal Leadership Trust 2019 MemberAustin Business Journal 2019 Fast 50 logo

SupportNinja in the News

Recent news articles & press releases

SupportNinja Recognized as an Outsource Partner of the Year in the 2025 Excellence in Customer Service Awards
April 24, 2025
AI-Powered Outsourcing: SupportNinja Unveils Unique Solutions to Transform CX
March 3, 2025
AI is Reshaping CX Outsourcing; Companies That Don’t Adapt Risk Falling Behind
March 3, 2025
SupportNinja Bolsters Its Leadership Team and Launches New CX and Industry-Focused Solutions To Meet Growing Demand
December 9, 2024
SupportNinja Expands Its Capabilities With Comprehensive End-to-End Customer Experience Outsourcing Solutions
November 7, 2024
SupportNinja Joins Domaine as a Founding Innovation Partner
August 14, 2024
SupportNinja Ranks No. 2254 on the 2024 Inc. 5000
August 13, 2024
SupportNinja & Workvivo — intranet platform success story
October 3, 2023
SupportNinja ranks no. 1092 on the 2023 Inc. 5000
August 16, 2023
SupportNinja’s brand refresh celebrates international expansion
March 29, 2023
SupportNinja establishes CX Center of Excellence in Cork City
March 28, 2023
SupportNinja expands global operations into Romania
September 26, 2022
SupportNinja recognized on the Inc. 5000 for the fourth consecutive year
August 19, 2022
SupportNinja acquires Bolton Remote
March 21, 2022
SupportNinja expands U.S. work-at-home operations
October 8, 2021
For the 3rd time, Ninja Partners Inc. appears on the Inc. 5000, ranking no. 1214 with three-year revenue growth of 399%
August 19, 2021
BPO company, SupportNinja, signs investment deal with BVIP
February 8, 2021
Repeat honoree: #691 on the Inc. 5000
August 26, 2020
#1 tech company in Austin on the Inc. 5,000? Look no further!
January 15, 2020
Cody McLain of SupportNinja receives The Startup Weekly’s 2019 Founders to Watch award
January 7, 2020
SupportNinja Announces New 20 Mbps Fiber Optic Upgrade to Enhance Service Reliability for Clients
October 26, 2015
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