We’re obsessed with growth

From enabling companies to flourish, to helping careers bloom.

Created in 2015, we founded SupportNinja to help successful companies solve for scale. By connecting your team with a wider world of talent, you’ll be able to free up resources, extend capacity, and accelerate growth.

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Where we operate

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It starts with putting our people first

Our culture is built on a foundation of taking care of our own, investing in continued education and wellness, and developing skills, because we know you can’t pour from an empty cup. The natural result? You and your customers are well taken care of.

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Annual Attrition Rate

vs. an industry average of 40.3%.*

*NICE attrition to retention global survey, 2021


Employee Referrals

Nearly half of our Ninjas join as internal referrals.



On a scale of -100 to +100, the overall eNPS average is 12.*

*Employee Net Promoter Score: What You Need To Know, Perceptyx, 2020

Our values

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We Value Our People First

We lead with empathy and take care of one another.

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We Stay Humble

Caring and committed, we grow with intention and partner with dedication.

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We Improve Daily

Relentless and persistent, we pursue improvement for its own sake.

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We Embrace Compassionate Candor

We believe that clarity and kindness are twin virtues.

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We Live Joyfully

We know a sense of fun is not a distraction. It’s central to our culture.

Our leadership

Craig Crisler

Chief Executive Officer

Jacob Moelter

Chief Financial Officer

Megan Hermosillo

Chief Revenue Officer

Brenda Poquette

Chief People Officer

Rio Barrameda

Senior Vice President for Products and Innovation

Ken Braatz

Senior Vice President of Information Technology

Alex Eigenmann

Senior Vice President of Global Operations

Ian Kawetschanky

Chief Of Staff

We’re grateful for the recognition commending how we do business.

The Stevies For Great EmployersEY Entrepreneur Of The YearAustin Business Journal Leadership Trust 2019 MemberAustin Business Journal 2019 Fast 50 logo
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Start building your dream team

Design a custom outsourcing solution that enables you to enjoy ease and ultimate peace of mind. We’ve got you.

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