In an age where effective internal communication is vital for the success of any organization, SupportNinja is on the pulse for providing an outsourcing experience like none other, with employee care at the forefront.
With that in mind, we’ve recently partnered with Workvivo, the #1 rated employee app globally, to roll out a new intranet program that not only broke industry norms but also garnered some serious bragging rights.
This article delves into the details of this partnership, the incredible rollout achievements, and the promising prospects it holds for SupportNinja.
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Effective internal communication is the backbone of any successful organization. It ensures that employees are well-informed, engaged, and aligned with the company's goals and values. In today's fast-paced business environment, where remote work is becoming the norm and global teams collaborate seamlessly, having a robust intranet platform is crucial.
At SupportNinja, our very first core value is, “We Value Our People First”, so with that in mind, we wanted to give our people the best tool for internal communication. That’s where Workvivo comes into the picture.
Workvivo's platform is designed to create a vibrant digital workplace, fostering communication, collaboration, and engagement among employees in a platform that actually feels like it was custom made for our company. Sounds familiar?
This partnership aimed to leverage Workvivo's expertise in employee engagement and SupportNinja's commitment to excellence in delivering top-notch business process outsourcing solutions through employee care.
The goal was to create a seamless and efficient intranet platform that would revolutionize internal communication within SupportNinja.
The first indicator that this partnership was something special came in the form of astonishing rollout statistics. SupportNinja achieved what many thought was impossible – we rolled out the new Workvivo-powered intranet platform in just 14 days, a feat that typically takes a minimum of 30 days in our industry. This accomplishment was a testament to SupportNinja's commitment to efficiency and their ability to execute on our vision.
But the impressive rollout speed was just the beginning of SupportNinja's accomplishments. What truly set us apart was the remarkable user adoption rate we achieved. In a mere 7 days after the rollout, SupportNinja achieved an astonishing 97% user adoption rate.
To understand the significance of this achievement, it's essential to consider that the typical user adoption rate in the industry, over a three-month period, averages around 60%.
This remarkable feat underscored the fact that SupportNinja employees quickly embraced the new intranet platform, recognizing its value in improving internal communication and collaboration. The high user adoption rate was not only a testament to the platform's usability but also to the organization's ability to effectively communicate its benefits to its employees.
So, what made the SupportNinja — Workvivo partnership so successful?
Workvivo's platform is designed with employee engagement at its core. It provides a user-friendly, social-media-style interface that encourages interaction, collaboration, and recognition among employees. It enables employees to connect, share ideas, celebrate achievements, and stay informed about company news and updates.
The platform's features include news feeds, group discussions, employee recognition tools, and a central hub for important documents and resources.
Its mobile accessibility ensures that employees can stay connected and engaged, whether they're in the office or working remotely.
SupportNinja's success with the Workvivo platform can be attributed to several key factors:
Leadership commitment: The leadership at SupportNinja was fully committed to enhancing internal communication and recognized the value of investing in a cutting-edge intranet platform.
Efficient execution: SupportNinja's ability to execute the rollout in record time was a result of meticulous planning, streamlined processes, and a dedicated team that worked tirelessly to make it happen.
Employee engagement: SupportNinja's employees quickly embraced the platform because they saw its benefits firsthand. The company actively encouraged employees to participate and engage with the platform, driving user adoption.
Effective communication: SupportNinja's internal communication team played a pivotal role in communicating the advantages of the new platform to employees. Clear and consistent messaging was key to the successful rollout.
SupportNinja's partnership with Workvivo and the subsequent rollout of their new intranet platform is a remarkable success story that highlights the importance of efficient internal communication in today's business landscape. Our ability to break industry norms, achieve record-setting user adoption rates, and attract attention from industry leaders is a testament to their commitment to excellence.
As SupportNinja continues to innovate and elevate their internal communication strategies, their journey serves as an inspiration to organizations seeking to enhance their employee engagement and communication.
The future looks promising for us, and their partnership with Workvivo is undoubtedly a catalyst for even greater achievements in the realm of internal communications and engagement. (We’re not ones to brag, but sometimes you’ve gotta highlight success in the right places!)