Press Room

Find SupportNinja in the press and across the web:

Satisfied CX Leaders Still Looking for New Vendors

Does DEI still have a role to play in employer branding?

CX Leaders Reassess Outsourcing Partners Despite Positive Results

Getting Personal: The Orchestration Behind Great Experiences

SupportNinja 2026 CX Outsourcing Report: CX Leaders Rethink Partners Amid Push for CX Transformation

The Silent CX Red Flags Driving Customers Away

This Valentine’s Day, look at your brand’s red flags and green flags

Amid AI shift, 79% of CX leaders consider switching outsourcing providers

How To Best Leverage Human Judgment In AI-Dominated Data Work

SupportNinja: Re-engineering CX Outsourcing: A Strategic Imperative for 2026

How To Handle Major Systems Disruptions: Tech Experts’ Strategies

Should companies minimize their data intake?

SupportNinja 2026 CX Outsourcing Report: CX Leaders Rethink Partners Amid Push for CX Transformation

Sarah Caminiti of SupportNinja On How to Build Lasting Customer Relationships

Smarter Ways To Measure And Optimize AI’s Impact On Teams

Building clarity, intentionality, and trust—layer by layer with Sarah Caminiti

Data Privacy Day 2026: AI governance, zero trust, and evolving threats

Data Privacy Week 2026: Key Insights from 40 Experts in the Field

SupportNinja: Beyond the Surface: CX Trust Signals and Friction Points in Enterprise E-commerce

The industry speaks, part 2: World Privacy Day 2026