Keeping our customers’ data safe is our priority
Here at SupportNinja, we respect the privacy of our customers. Keeping our customers’ data protected at all times is our highest priority. This document provides a high-level overview of the security practices put in place to achieve that objective. Have questions or feedback? Feel free to reach out to us at firstname.lastname@example.org
Our Security Team is comprised of experts dedicated to improving the reliability of our organization. Our team has played lead roles in designing and building highly secure Internet-facing systems at companies ranging from startups to large public companies. Our employees are trained in Incident Response, Root Cause Analysis, and are on call 24/7/365.Our Security Team is comprised of experts dedicated to improving the reliability of our organization. Our team has played lead roles in designing and building highly secure Internet-facing systems at companies ranging from startups to large public companies. Our employees are trained in Incident Response, Root Cause Analysis, and are on call 24/7/365.
All of our services run in the cloud. We don’t host or run server software, DNS or data-hosting servers on our network. We monitor and protect our network just the same, to make sure no unauthorized access is performed using:
All of our user data (including passwords) is encrypted using battled-proofed and computationally expensive encryption algorithms in the database layer, and is accessed via an encrypted database wrapper to prevent PII leakage via database vulnerability.
We retain our users data for a period of 90 days after the trials end. All data is then completely scrubbed then removed from the dashboard and server. Every user can request the removal of usage data by contacting support. Read more about our privacy settings at supportninja.com/privacy.
We back up all our critical assets and regularly attempt to restore the backup to guarantee a fast recovery in case of disaster. All our backups are encrypted.
We encourage everyone that practices responsible disclosure and comply with our policies and terms of service to participate in our bug bounty program. Please avoid automated testing and only perform security testing with your own data. Please do not disclose any information regarding the vulnerabilities until we fix them. Rewards are done at our discretion depending on the criticality of the vulnerability reported. You can report vulnerabilities by contacting email@example.com or submitting a vulnerability to our HackerOne profile. Please include a proof of concept. We will respond as quickly as possible to your submission and won’t take legal actions if you follow the rules.
We utilize 2-factor authentication for accounts and logins when possible to protect our clients and agents.
We protect our users against data breaches by monitoring and blocking brute force attacks at a network level.
We utilize Advanced role-based access control (RBAC) when possible to define users, roles, and permissions.
We monitor suspicious network behavior and react swiftly to prevent account takeovers. This monitoring also protects customers against data theft by blocking credential smuggling attacks and brute force attacks based on human behavior analysis.
Sqreen is not subject to HIPAA compliance. We offer HIPAA/BAA agreements to enterprise companies that need to comply with HIPAA regulations.
Our company conforms with the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks for regulating data privacy between the European Union and the United States.
We’re compliant to the General Data Protection Regulation (GDPR). The purpose of GDPR is to protect the private information of EU citizens and give them more control over their personal data. Contact us for more details on how we comply to GDPR.
All payment instrument processing is safely outsourced to Bill.com (via FirstData) and/or Quickbooks which is certified as a PCI Level 1 Service Provider. We don’t collect any payment information and are therefore not subject to PCI obligations.