Customer Support Outsourcing

Your customers demand continuous, exceptional support. Your business needs to focus on growth and efficiency to stay competitive. That's why our solutions are designed to adapt to your requirements, ensuring your customers receive exceptional service and your team delivers measurable success.

Measure Success with a Metrics-driven Approach

We offer a strategic approach designed to enhance key performance indicators, such as average handle time, response time, and overall productivity. With our expertise and integrated AI technologies — combined with your company's valuable insights — we can curate an exceptional customer experience.

[Case Study] A 68.6% Decrease in First Response Time >

Discover the Ideal Mix of Talent and Solutions

We go beyond mere staffing; we provide holistic solutions. Our unique combination of skilled professionals, tried-and-tested processes, and cutting-edge technology delivers comprehensive solutions customized to your specific needs. 

Common roles we source:

  • Customer Support Representative
  • Account Manager
  • Customer Success Manager
  • Customer Onboarding Specialist
  • Customer Renewals Specialist
  • Technical Customer Support Representative

[Case Study] Building the Right Team and Processes >

Unlock the Key Benefits of Outsourcing with Confidence

Embracing the world of outsourcing can feel intimidating, particularly for those seeking to elevate customer experiences. At SupportNinja, we understand your concerns and are committed to delivering solutions that put your outsourcing fears to rest.

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Ensure Quality by Exceeding CSAT Scores and QA Goals

Quality is non-negotiable. We pride ourselves on our ability to deliver high-quality support, reflected in our clients' CSAT scores. Our dedicated model ensures we follow your onboarding timeline, maintaining consistency and quality from day one.

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Command Your Operations with Full Control

Maintaining operational control is crucial for your business. With our dedicated model, we provide you with the control your team needs to source exceptional talent across all our locations, offering rates that align with your budget.

Boost Your Bottom Line with an Exceptional, Value-Focused Team

Achieving cost-efficiency is contingent upon assembling a capable team that consistently delivers value to you and your customers. That's why we're here to support your financial investment, and improve operations every day.

Stay in the Loop with Open Communication

At our core, we prioritize fostering strong relationships based on trust and transparency. Collaborating closely with our Business Intelligence and Workforce Management Teams, we delve deep into aligning our goals together.

Seamlessly Integrate with Your Preferred Tools

To ensure a smooth transition and improved operations, we collaborate with top-tier tools like:

  • Zendesk
  • Intercom
  • Gorgias
  • Aircall
  • Time Doctor
  • Salesforce
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We hate to brag, but are flattered when our clients do it for us.

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Still Have Questions?

We are here to answer your questions and get to work helping you help your customers.

Is outsourcing really more cost-effective?

We have proven cost efficiency savings for hundreds of clients, across niches such as eCommerce, Banking/Fintech, SaaS, Healthcare, and more. Building and sustaining long-term in-house CX teams often involve two to three times the investment you'd spend outsourcing to us. Outsourcing can also eliminate time-consuming work like hiring, onboarding, training, QA, and innovative reporting capabilities while eliminating overhead for you.

Brand-safe customer success is a priority. How would you provide that?

We know that a prevalent concern when considering outsourcing is that external personnel won’t perform to the expected level. Our Ninjas regularly make customers fall in love with our clients' businesses. No agent will ever interact with one of your customers before we're certain that they're knowledgeable about the company. This includes extensive pre-placement training in both soft skills and hard skills. When you work with us, we want you to no see no difference between your Ninjas and your internal teams.

How can SupportNinja help my company keep on scaling?

All of our customer success services are designed around promoting sustainable business growth. Because we’ll handle recruitment and providing support, crucial company resources are going to be freed up for you. You can then leverage that new capacity by repurposing key elements to product or service development. And while you work on getting new competitive advantages, your Ninjas will foster memorable customer experiences. Everything goes hand in hand.

What’s your full range of customer success services?

Our customer success solutions can be applied to a very wide range of scenarios. All of them are available 24/7 if needed, and in 10+ languages! They are best discussed with one of our friendly and helpful Business Development Executives (it takes just 2 minutes to start building your team). However, as an idea, here are a few areas we can help with:

- General customer service

- Inbound sales/order entry

- Billing support

- Travel assistance

- Healthcare and Insurance

- And more!

See All FAQs
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Start building your dream team

Design a custom outsourcing solution that enables you to enjoy ease and ultimate peace of mind. We’ve got you.

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