Accounts Payable
Enhance efficiency, visibility, and control of AP processing.
Invoicing & Accounts Receivable
Boost efficiency, accuracy, and timeliness of invoicing and receipts.
General Accounting & Bookkeeping
Streamline your processes and improve financial reporting.
Technical support benefits
Don’t let headcount become a headache. Our talent pool is rich with technical talent—reach out today and get connected with talent that meets your needs.
Customer Data Security
Our stringent quality and data security measures — in alignment with SOC 2 Type II, PCI, HIPAA compliance, GDPR, and ISO 9001 — keep your customers’ data secure.
Quality Management
We continuously monitor, assess, and enhance our processes to meet your standards of excellence and ensure customer satisfaction.
Achieve Sustainable Growth Overnight
Increase your team's productivity and turn frustrated customers into faithful followers. Our Ninjas will cut down support issues so that your business can flourish.
Conserve Time and Resources
Our dedicated technical support staff can alleviate the need for expensive training, equipment and staffing as our Ninjas become experts in your universe.
Enrich Your Customer Experiences
Provide more intelligent and meaningful interactions by connecting experiential data across the customer journey.
Why Our Clients Stick with Us
"Our partnership with SupportNinja has helped meet client demands we couldn’t handle internally. They have also given us great referrals with a much shorter sales cycle than we typically see."
Michael Hanson
Still Have Questions?
We are here to answer your questions and get to work helping you help your customers.
What kind of technical expertise does SupportNinja leverage for its clients?
We provide technical customer support outsourcing related to any software, hardware, or tech product. You just tell us your needs — we’ll build and train a team dedicated to your account. No technology is beyond the skills of our teams.
What happens if there is a significant change or update to my product and the team needs to be retrained?
Our Ninjas will adapt to any product changes as needed. You simply need to let us know what’s going to change in advance so that your outsourced team can be upskilled and ready to support your customers through the update.
How will the outsourced support team fit in with my company’s in-house support team?
Think of us as an extension of your in-house team. We operate within your systems, SOPs, business goals, and product trajectory.
What services are included in the tech support package?
That wholly depends on the needs of your business. For example, we can set up an outsourced team for:
- Tier 1, 2, & 3 Technical Customer Support
- Advanced Product Troubleshooting
- Remote Product Assistance
SaaS case study - increasing CSAT from 79% to 93.8% in just 4 months
In this case study, we examine our client, a SaaS company, and how we created a customized solution to increase CSAT, lower resolution time and scale efficiently.
Featuring:
- An inside look at our SaaS client challenges.
- An overview of our customized solution approach.
- Key improvements on CSAT, resolution time and scaling capabilities.
Company details:
- Industry: SaaS
- Location: United States
- Company size: 250
- Year founded: 2014
- Mission: encourage progress by supporting small business owners grow their companies through sales funnels.
Get the downloadable version here, or continue reading on this page.
The challenge
Unorganized customer database & customer support process
As a SaaS company, our client was not only seeking a way to scale quickly and efficiently, but to also provide an overall better experience for their customers. With their stream of tickets, our client believed that by providing appropriate solutions for their customers’ issues, they could increase their CSAT score.
The solution
Source qualified agents & flatten stream of tickets
After partnering with SupportNinja, the team was able to source qualified Ninjas to better serve our client’s customers. In approximately 4 months, the SupportNinja team flattened the torrent of tickets and created a system to better manage customer support.
Working with SupportNinja has allowed us to scale our support team and coverage without needing to grow our support infrastructure. SupportNinja is easy to work with and we love their “No B.S.” approach.
The result
Dramatically improved CSAT, savings, flexibility
- CSAT Improvement
Improved Customer Satisfaction (CSAT)from 79% to 93.8%.
- Double Team Size
Double the number of agents from 20 to 40 Ninjas.
- Lowered Full Resolution Time
Lowered FRT from 24 hours to 10 hours.
Start building your dream team
Design a custom outsourcing solution that enables you to scale. We’ve got you covered.