Technical Customer Support

Our technical customer support agents become experts on your products, providing dedicated, 24/7 support for a seamless customer experience.

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Experience Outsourced Technical Customer Support That Feels Like An In-House Team

Our tech-savvy agents provide Tier 1, 2, and 3 support to keep your customers engaged and satisfied with your software, hardware, or tech products, resolving their issues quickly and in compliance with your standards. 

No solution is too complex for us — your dedicated team will know your products inside and out. Plus, we integrate our technical and SaaS customer support solutions into your existing tech stack, so you don’t need to change up your current workflows.

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Rapid, Scalable Solutions

With our advanced agent knowledge, no technology is above our expertise. Your dedicated support team stays up-to-date as your products and business change, ensuring your customers get the latest insights and accurate information.

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Tiered, Cultivated Support

We hire, train, and constantly upskill our agents to ensure your team members are experts in your world, so they can provide hands-on technical support that fosters product loyalty and a positive brand reputation.

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Accounts Payable

Enhance efficiency, visibility, and control of AP processing.

Invoicing & Accounts Receivable

Boost efficiency, accuracy, and timeliness of invoicing and receipts.

General Accounting & Bookkeeping

Streamline your processes and improve financial reporting.

Comprehensive Customer Support Outsourcing Solutions

Customer Support Strategy

We work closely with your team to design and implement a customer support strategy that aligns with your business goals. From best practices to channel selection, we help you create a personalized approach that maximizes customer satisfaction.

Omnichannel Support

With support available across channels — voice, chat, email, social, and more — we ensure your customers can reach you anytime, anywhere. This seamless omnichannel approach enhances accessibility and responsiveness, delivering a consistent experience across touchpoints.

Proactive Issue Resolution

Our data-driven insights allow us to anticipate customer needs and identify issues before they escalate, empowering our team to deliver fast, effective solutions that keep customers engaged and satisfied.

Multilingual Customer Support

Expand your reach and meet the needs of a global customer base with our multilingual support services, available across multiple channels to maintain customer satisfaction around the world.

AI-Enabled CX

Humans and AI are better together. We blend AI-enabled human interactions with robust self-service options — including chatbots and knowledge bases — to provide faster, more accurate solutions, enhancing customer satisfaction through effortless interactions.

Comprehensive Technical Customer Support Outsourcing Solutions

Technical Support Strategy

Our CX experts collaborate with your team to ensure technical support strategies align with your product lifecycle and customer needs. From pre-launch preparation to post-release troubleshooting, we help optimize the support process.

Proactive Technical Support Management

We manage every aspect of your technical customer support, from setup to resolution. Our agents become experts in your products, proactively addressing customer issues to minimize downtime and boost satisfaction.

Issue Prevention and Resolution Tactics

We leverage data-driven insights to help identify issues and trends early, implementing proactive solutions that ensure a smooth experience for your customers.

Advanced Troubleshooting and Product Optimization

We identify opportunities to resolve customer issues quickly and effectively, from initial troubleshooting to advanced technical problem-solving. This ensures your customers receive timely assistance, helping them realize the most value from your product.

Comprehensive Customer Conversion Outsourcing Solutions

Conversion Strategy

Our experts work closely with your team to develop data-driven strategies tailored to your user base, increasing your freemium to premium conversion rates.

Onboarding Support

We’ll deploy an intuitive onboarding journey that delivers value quickly, setting users on the path toward upgrades and renewals — and away from churn.

Engagement Tactics

From personalized emails to in-app messaging, we engage your users at critical touchpoints, helping them experience the full value of your product and guiding them toward premium upgrades.

Customer Success Outreach

Boost conversion rates with customer success outreach strategies designed to address user pain points, answer questions, and highlight premium benefits.

Renewals and Upselling

Ensure your paying customers stay loyal with proactive renewal and upsell strategies that keep your user base engaged and satisfied.

Comprehensive CX Outsourcing Solutions

Customer Conversion

We help you engage and convert users, ensuring they recognize the value of your product and choose to upgrade from freemium or trials.

Customer Onboarding

Create a frictionless onboarding experience that empowers customers to get the most out of your product right from the start. Our teams ensure that customers understand your product’s value early, reducing churn and increasing satisfaction.

Customer Support

Enhance your customer support with 24/7 global availability. Whether through live chat, email, in-app, or phone — our teams are ready to resolve issues quickly, keeping customer satisfaction high.

Technical Customer Support

Provide seamless technical customer support with our trained experts. We offer multilingual and round-the-clock technical assistance, resolving complex issues to keep your customers engaged and satisfied.

Customer Renewals

Maximize customer retention with proactive renewal strategies. We help you keep customers loyal with targeted outreach and upsell tactics that align with their evolving needs, ensuring long-term success.

Comprehensive Customer Onboarding Outsourcing Solutions

Onboarding Strategy

We collaborate with your team to develop an optimized onboarding strategy that reduces time-to-value and increases customer satisfaction.

Account Setup & Guidance

From login assistance to step-by-step product walkthroughs and configurations, we ensure your customers get the help they need at every stage of their onboarding journey.

Personalized Check-Ins

Regular follow-ups, emails, and calls ensure that your customers are fully supported as they get started, reducing friction and increasing engagement.

Troubleshooting & Support

Our agents are ready to address any technical support issues or onboarding challenges, ensuring that customers remain on track and engaged throughout the process.

Handovers to Support

Once onboarding is complete, we ensure a smooth transition to your support or customer success team, equipping them with the knowledge they need to assist customers moving forward.

Comprehensive Customer Onboarding Outsourcing Solutions

Renewal Strategy

Our experts collaborate with your team to develop strategies that align with your business objectives and customer lifecycle, ensuring that renewals are handled effectively and on time.

Proactive Renewal Management

We manage renewal communications, deadlines, and customer outreach, taking the burden off your team and ensuring consistent, high-quality engagement throughout the customer lifecycle.

Churn Prevention and Retention Tactics

We analyze customer behavior to identify churn risks early and implement targeted strategies to retain at-risk customers, boosting renewal rates and long-term loyalty.

Upsell and Cross-Sell Opportunities

During the renewal process, we identify opportunities to upsell or cross-sell additional features services, driving incremental revenue and increasing customer lifetime value.

Technical support benefits

Don’t let headcount become a headache. Our talent pool is rich with technical talent—reach out today and get connected with talent that meets your needs.

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Customer Data Security

Our stringent quality and data security measures — in alignment with SOC 2 Type II, PCI, HIPAA compliance, GDPR, and ISO 9001 — keep your customers’ data secure.

Quality Management

We continuously monitor, assess, and enhance our processes to meet your standards of excellence and ensure customer satisfaction.

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Achieve Sustainable Growth Overnight

Increase your team's productivity and turn frustrated customers into faithful followers. Our Ninjas will cut down support issues so that your business can flourish.

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Conserve Time and Resources

Our dedicated technical support staff can alleviate the need for expensive training, equipment and staffing as our Ninjas become experts in your universe.

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Enrich Your Customer Experiences

Provide more intelligent and meaningful interactions by connecting experiential data across the customer journey.

Your (powerful) little secret.

With Ninjas at your back, you can set your sights higher.

Your dedicated Ninjas will become experts in your world so they can safeguard what you’ve built. And when things change, we’ll be there to pivot right along with you.

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Why Our Clients Stick with Us

"Our partnership with SupportNinja has helped meet client demands we couldn’t handle internally. They have also given us great referrals with a much shorter sales cycle than we typically see."

Michael Hanson

VP Growth, CloudTask

Still Have Questions?

We are here to answer your questions and get to work helping you help your customers.

What kind of technical expertise does SupportNinja leverage for its clients?

We provide technical customer support outsourcing related to any software, hardware, or tech product. You just tell us your needs — we’ll build and train a team dedicated to your account. No technology is beyond the skills of our teams.

What happens if there is a significant change or update to my product and the team needs to be retrained?

Our Ninjas will adapt to any product changes as needed. You simply need to let us know what’s going to change in advance so that your outsourced team can be upskilled and ready to support your customers through the update.

How will the outsourced support team fit in with my company’s in-house support team?

Think of us as an extension of your in-house team. We operate within your systems, SOPs, business goals, and product trajectory.

What services are included in the tech support package?

That wholly depends on the needs of your business. For example, we can set up an outsourced team for:

  • Tier 1, 2, & 3 Technical Customer Support
  • Advanced Product Troubleshooting
  • Remote Product Assistance
See All FAQs
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Start building your dream team

Design a custom outsourcing solution that enables you to scale. We’ve got you covered.

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