Role-based Pricing

We Find and Keep the Best Talent for your company

Our pricing model is simple and varies depending on your specific needs and the number of ninjas your organization requires.

Easy to Start, Fast to Scale.

Finding Talent

We have an extensive network to find just the right ninjas for your team.

Team Management

You work with a Ninja Success manager in Austin, TX who will help train, on-board and manage your team successfully.

Tracking Performance

Our team will provide reports, KPIs, and other metrics your company needs to know your Ninjas are performing well.

Quality assurance

The QA ninjas on our team have the skills to monitor your account and provide actionable feedback for your ninjas.

Continuous Improvement

One of our values is #improveeveryday and every ninja has training resources and development opportunities to continually increase their ninja skills.

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Here’s what our customers had to say about how SupportNinja changed their business

"SupportNinja helped reduce our call center cost by nearly 75% while increasing our call center NPS by 20 points within 3 weeks. They put us first and were very accommodating to our requirements and tight ramp up schedule."

Danny He
Sr Executive

“The support we get from SupportNinja is phenomenal. Working with them is easy and streamlined. SupportNinja has helped me have time to do other important tasks for my job.”

Jessica Zak
Head of Customer Support

“SupportNinja helps us achieve milestones for our customers leveraging programming experience and a willingness to learn new skills. They are the most professional and competent outsourcing firm that I have ever dealt with.”

Duke Adamonis
Director, Customer Solutions

You’ve got questions, we’ve got answers

How much can I expect to save by outsourcing?

Much of this depends on the type of business you have and the processes that are being outsourced. As a general rule, companies can typically expect to see a 50-80% savings on variable expenditures and a measurable productivity increase among its existing workforce.

How long does it take to start service?

This depends on a variety of factors, including how many ninjas you’re seeking to hire and what role we’re asking them to fulfill. Generally speaking, you should expect the recruitment phase to take around two to five weeks. During that recruitment phase, we’ll work with your team to create a game plan for training your new staff and then set a go-live date.

What are your working hours?

While the business hours in our US office are 9am-5pm CST, our Philippine office remains open 24x7x365. An office manager is on duty every hour of the day in the office where your staff is located. This means that there is always a supervisor on hand who can work to resolve any issues in real time, as they happen.

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