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Frequently Asked
Questions
Service Setup & Training
How do I start outsourcing with SupportNinja?
What does the Ninja recruitment plan look like?
Describe the training process for customer support agents who are representing our company.
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Responding to Customer Inquiries
What can I outsource with SupportNinja?
What is a service level agreement & which do you deliver on for responding to and resolving customer inquiries?
What is your customer service escalation process?
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Technology & Reporting
How do you track customer interactions and what type of CRM do you use?
What phone system or VOIP providers do you use for customer support calls?
Are customer support phone calls recorded?
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Location
Where is SupportNinja located?
Why did you choose to locate your Ninjas in the Philippines?
What capability do you have for international expansion?
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Pricing
Are there any reporting fees?
Are there any account management fees?
Any additional costs?
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Quality Control
What is SupportNinja’s quality control process for customer support tickets?
How do quality assurance and training plans work together?
Is our company involved in the quality control process?
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Popular Questions
What does the Ninja recruitment plan look like?
What is a service level agreement & which do you deliver on for responding to and resolving customer inquiries?
Are there any reporting fees?
Where is SupportNinja located?
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