Solutions
Customer Support
Technical Support
Back-Office Support
Content Moderation
Lead Mining
Business
NinjaCloud
NinjaLearn
NinjaQA
Company
Culture
Our Clients
Careers
Knowledge
How it Works
Blog
FAQ
Glossary
Pricing
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Contact Us
Home
Solutions
Customer Experience
Technical Support
Back-Office Support
Content Moderation
Lead Generation
Business
NinjaCloud
NinjaLearn
NinjaQA
Company
Culture
Clients
Careers
Knowledge
How It Works
Blog
FAQ
Glossary
Pricing
Contact Us
Frequently Asked
Questions
Service Setup & Training
How do I start outsourcing with SupportNinja?
What does the Ninja recruitment plan look like?
Describe the training process for customer support agents who are representing our company.
View All
Responding to Customer Inquiries
What can I outsource with SupportNinja?
What is a service level agreement & which do you deliver on for responding to and resolving customer inquiries?
What is your customer service escalation process?
View All
Technology & Reporting
How do you track customer interactions and what type of CRM do you use?
What phone system or VOIP providers do you use for customer support calls?
Are customer support phone calls recorded?
View All
Location
Where is SupportNinja located?
Why did you choose to locate your Ninjas in the Philippines?
View All
Pricing
Are there any reporting fees?
Are there any account management fees?
Any additional costs?
View All
Quality Control
What is SupportNinja’s quality control process for customer support tickets?
How do quality assurance and training plans work together?
Is our company involved in the quality control process?
View All
Popular Questions
What does the Ninja recruitment plan look like?
What is a service level agreement & which do you deliver on for responding to and resolving customer inquiries?
Are there any reporting fees?
Where is SupportNinja located?
NEED TO GET IN TOUCH?
Contact us now
