Frequently Asked Questions

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What can I outsource with SupportNinja?

You can outsource a variety of CX-centric front-office and back-office business processes. Whether it’s customer success, technical support, data entry & processing, content & image moderation, or professional back-office services, we have it covered. Here are a few examples:

- General customer service
- Billing support
- Customer onboarding
- Software or hardware support
- Travel assistance
- Logistics & fulfillment-
- Mobile app support
- Data entry
- Content moderation
- Community monitoring
- Quality assurance
- Virtual assistance
- Software development
- Payroll
- Etc

Customer Inquiries

Where is SupportNinja located?

SupportNinja has state-of-the art centers in the following locations in the U.S. and the Philippines. It also has vast talent networks and leadership presence in EMEA, with flagship operations in Romania, as well as talent based across other continents.

U.S. Headquarters:
3008 Taylor St,
Dallas, TX 75226

Philippine Offices:
The Hideout, 3F Northwalk Clark, M.A. Roxas Highway, Clark Freeport Zone, Pampanga 2023

The Sanctum, 114F North Tower 1, SM City North EDSA, Quezon City, Metro Manila 1100

16F Two/NEO, 3rd Avenue corner 28th Street, Bonifacio Global City, Taguig City, Metro Manila 1634


Can data entry be available 24/7?

All services can be 24/7 to help meet production and timeliness business requirements including data entry.

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How do I start outsourcing with SupportNinja?

Submit a contact form and let us know how we can help.

If we feel you’re a perfect fit for us, we’ll move forward with a meeting to further discuss your needs and conduct a business analysis.

We’ll run a business analysis to identify the key areas in your company where we can provide the most effective service(s)

We’ll determine how many Ninjas you'll need for your team and the technology required for implementation. Our team will also consider compliance needs, feasibility, and then create a pricing quote specifically suited to your needs. Once we finalize the contract together you'll be officially a part of the Ninja family!

Meet The Team
After the contract is finalized you will be connected with your Ninja Client Success Manager. They will schedule a kick-off call as well as prepare for a recruiting assessment and training plan. We'll work with you to gather standard operating procedures (SOPs) and other training resources to prepare your Ninjas for live support.

Service Setup & Training

Which service lines can I outsource to SupportNinja?

At SupportNinja, we offer numerous activities that can be outsourced. You name it, we can hire and find the team for you.  The core customer experience tasks we provide include customer support and success, technical support, data entry, back-office support, content moderation, lead mining, and professional services but our capabilities extends beyond that to dozens of other areas of support needs as well.  We are an extension of your team.

Customer Inquiries

Can I select my own team members?

For all engagements, we offer sample Ninja profiles according to your requests and hiring objectives. With our full service engagement model, we source, hire, train, and manage all of your end to end CX needs to ensure the highest service levels for your business. Should you prefer a more hands on approach, we can also bring the candidates to you and let you maintain full management and oversight of your team, including hiring, training and ongoing operational oversight.

Service Setup & Training
Quality Control

What are some examples of business tasks that fall beneath professional services?

Professional services is indeed a broad umbrella as our capabilities extend across various industries and lines of business.  Many roles that require specialized training to help keep your business running day-to-day, but come with significant costs for full-time in-house staffing, can be outsourced as a flexible service line. If you have any additional pain points beyond the traditional customer support needs, we can work with you to find the right talent to service as an extension of your team and flexibly cover that business gap.

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What kind of technical expertise does SupportNinja leverage for its clients?

We provide technical support outsourcing related to any piece of software or IT device. That means our Ninjas can service your customers for any mobile app, hardware, or software products.  In fact, many of our clients are SaaS companies. You just tell us your needs – we’ll build a team and train them only for your account. No proprietary technology is beyond the skills of our teams.

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