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"My name is Mark Bangerter and I am the director of support. ClickFunnels is an online marketing software we cater primarily to entrepreneurs and small business owners who want to sell their products online or generate leads our software allows them to set up their web pages their email automations, without really needing a developer.
"Working with SupportNinja has allowed us to scale our support team and coverage without needing to grow our support infrastructure. SupportNinja is easy to work with and I love their no BS approach."
Working with SupportNinja has allowed us to scale our support team and coverage without needing to grow our support infrastructure. SupportNinja is easy to work with and I love their no BS approach.
Some of positive impacts on our team is that we were able to start moving our core team back to Monday through Friday hours to have them around during the week since SupportNinja covers our weekends.
"Overall we've seen an improvement in our customer satisfaction scores (CSAT) by having a support team helping answer our customers we're able to respond to customers more quickly."
Working with SupportNinja has also allowed us to scale back on some other support technologies that we were utilizing that were contributing to a positive customer experience.
Overall we've seen an improvement in our customer satisfaction scores (CSAT) by having a support team helping answer our customers we're able to respond to customers more quickly and resolve their issues in a more timely manner, which contributes to the increase in success."
AUSTIN, TX: SupportNinja signed a majority deal with BV Investment Partners (“BV”). This empowers SupportNinja, a BPO focused on providing quality support for e-commerce, technology & consumer industries, to expand its outsourcing centers beyond the Philippines and the U.S. Its next initiative includes expanding to South America, Europe and within the United States where SupportNinja will broaden its language offerings for clients looking for international & multilingual support and provide near shore solutions and redundancy to its clientele.
Everyday SupportNinja strives to make the necessary improvements to better support its current clients and their customers. SupportNinja’s vision is to show the world "a better way to outsource” and BVIP is the perfect partner to see the vision come to fruition.
SupportNinja looks forward to joining BV Investment Partners and adding more value to current and future clients.
About SupportNinja: Since 2015, SupportNinja has been driven to show the world “a better way to outsource.” They do so by challenging the status quo, implementing the latest technology and developing the best people. The company not only supports its clients, but it also supports its agents, affectionately called “Ninjas”. In the end, SupportNinja focuses on what matters most—providing the best experience for employees, clients and client’s customers. Check them out at http://www.supportninja.com; Facebook @SupportNinja; Twitter @supportninja; Instagram @supportninja_us; Linkedin SupportNinja
About BV Investment Partners: BV Investment Partners is one of the oldest and most experienced sector-focused private equity firms in North America. Since its founding in 1983, the firm has invested approximately $3.9 billion, actively targeting investments in the tech enabled business services, software and IT services industries. For more information, please visit www.bvlp.com.
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