AUSTIN, TX, November 7, 2024 — SupportNinja, a leader in agile, tech-enabled outsourcing solutions, today announced the launch of its comprehensive Customer Experience Outsourcing Solutions. This new end-to-end offering enhances the entire customer journey from initial conversion through customer onboarding, support, and renewals. These expanded solutions bring to market capabilities that SupportNinja already delivers for existing clients, and come in response to growing market demand for customer experience solutions that drive increased engagement, loyalty, and satisfaction.

“At SupportNinja, our innovation is guided by the needs of our clients,” said Craig Crisler, CEO of SupportNinja. “We’re proud to bring these expanded capabilities to market. As we head into 2025, CX is more important than ever. It’s no longer just a department — CX needs to be woven into the DNA of all successful companies. Every touchpoint, every decision will have to center around the customer. We’re excited to support our clients with solutions that can help deliver exceptional experiences at every stage of their customer journey.”

SupportNinja’s full-lifecycle CX solutions include:

• Customer Conversions — Tailored solutions to convert free users into loyal paying customers, enhancing revenue and engagement.
• Customer Onboarding — Streamlined, proactive onboarding to set new customers up for success with prompt, clear communication.
• Customer Support — 24/7 omnichannel support across chat, email, in-app, and phone — focused on delivering fast, effective assistance and elevating customer satisfaction.
• Technical Customer Support — Expert technical support solutions to reduce friction and resolve complex issues, ensuring seamless experiences and long-term loyalty for users of your product or platform.
• Customer Renewal — Renewal solutions that reduce churn, resolve potential issues early, and drive revenue growth through increased customer retention, cross-selling and upselling.

“Delivering end-to-end CX solutions helps our clients thrive in an increasingly competitive market”, said CFO and COO Jacob Moelter. “From the first interaction to long-term retention, we’re dedicated to making each step of the customer journey as seamless and impactful as possible.”

For more information about SupportNinja's Customer Experience Outsourcing Solutions and how they can elevate your business, visit our Customer Experience Outsourcing web page.

About SupportNinja

SupportNinja was founded in 2015 to help the world’s fastest growing companies solve for scale. By delivering agile, AI-enabled solutions, SupportNinja helps its clients free up resources, extend capacity, and accelerate growth. SupportNinja is on a mission to disrupt and redefine the outsourcing industry by standing out as a technology-forward, people-focused organization. Learn more at supportninja.com