SaaS Customer Support Outsourcing (24/7)

SaaS customer support outsourcing benefits

Outsourcing support helps safeguard what you’ve already built. You get to focus on maximizing strategic value creation, while we handle your frontlines.

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Cost-efficiency and quality

Sourcing, interviewing, onboarding, and retaining staff is no small feat. Outsourcing SaaS support services relieves you of that burden, providing you with hassle-free, on-demand, affordable talent.

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Passionate technophiles, 24/7

Ninjas become an extension of your internal teams. Their passion for tech, AI and ML empowers them to quickly become subject matter experts, delivering single-account support around the clock.

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Instant access to growth expertise

We handle customer support for several SaaS companies, enabling them to keep growing cost-effectively. With us, you get a partner that wants to see you succeed.

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An integrated, dedicated, seamless experience

Help your customers make the most of your SaaS solution. Seamless, scalable, on-demand SaaS support outsourcing. We integrate with your IT infrastructure. No need to change your IT infrastructure. We’ll get behind whatever CRM you’re using, or help you choose one that fits your needs.

Your success is our success, so everything that we do is customized to your needs, plus you get a dedicated support model – your Ninjas will only work for you – no other accounts.

SaaS support outsourcing FAQ

We are here to answer your questions and get to work helping you help your customers. We’ve curated a few Q&As for you, but you can also check out all FAQs.

What is SaaS support outsourcing?

It’s the process where your customer support operations are outsourced to a dedicated team, thus freeing up your internal resources to drive other areas of the business. Ninjas can help your customers with any type of inquiry, regardless of where they are in their journey (general questions, platform onboarding, tech questions, usability challenges etc.). With us at your back, you can set your sights higher. And when things change, we’ll be there to pivot right alongside you.

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For which device types and/or platforms do you offer SaaS Support?

Whatever you want! Web-based, desktop apps, mobile apps, UFO computers, holograms, and more. Our omnichannel offering applies to all platforms too: phone, chat, email, in-app, or social.

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How much does it cost to outsource SaaS support?

We have a fixed pricing model. The exact rate depends on where you want your Ninjas to be located, their experience level, technical skills, and qualifications. We also have different rates for our two dedicated service models depending on whether we manage the team, or if you prefer to do so. These are the only cost considerations – no hidden fees!

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Can I pick support agents myself?

Yes! If you’d rather do interviewing, candidate selection, training, and management, you can pick our “hands-on” model. We’ll provide a pre-vetted list of talent for you to choose from. Read more about how this works.

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