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Agent

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An Agent is a customer experience representative who manages customer inquiries via various support channels.

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Related Terms

Employee Satisfaction (ESAT)
Customer Effort Score (CES)
Operations Managers
Asynchronous Messaging
Business Process Outsourcing
Support Channel

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Finance & Accounting
Finance & Accounting
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Data Processing
Content Moderation
Content Moderation
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Technical Customer Support
Customer Experience
Customer Experience
Customer Support
Customer Support