CX Mystery Shopping
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CX Battle of the Brands: 4 Fitness Apps Face a Real Workout
We tested the CX of leading fitness apps. Some guided like a good trainer. Others dropped the ball before signup. See what makes or breaks digital fitness CX.
Battle of the Brands: How AI is Shaping B2B SaaS CX
We mystery-shopped 4 AI-led SaaS platforms to see how they handle support. The verdict: only one nailed speed, clarity, and follow-through. The others broke trust.
Meal Kit Battle of the Brands: Where Customer Experience Gets a Seat at the Table
We tested the CX of leading fitness apps. Some guided like a good trainer. Others dropped the ball before signup. See what makes or breaks digital fitness CX.
Ecommerce Battle of the Brands: CX Signals & Slip‑Ups from a Mystery Shop of the Customer Journey
Explore CX signals and slip-ups from a real mystery shop of four ecommerce brands. See what worked, what didn’t, and how to improve post-purchase journeys that build trust.
