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Surviving earthquakes and building out our new office like true Ninjas!

Cody McLain of SupportNinja listed as one of Startup Weekly's 2019 Founders To Watch.

We sat down and had a chat with Sesnando Salas, one of our Senior Operations Manager over at our Clark office, to discuss his growth within the company and how essential our core values are for him to be able to focus on improvement.

Ninjas from our customer service, technical support, image editing, and content moderation teams volunteered to help out by donating and building chairs for a local school.

We have ranked as the 86th fastest growing company nationwide on Inc Magazine’s annual Inc. 5,000 Fastest Growing Companies, obtaining a three-year growth rate of 3,684%.

When it comes to providing customer support, the confidence of your client depends on the quality that you provide. Put simply: do a bad job and the reputation - even the future - of your company could be at stake. Yet in spite of how pivotal customer support is, many companies don’t even have a way to measure quality assurance. And if you don’t have the data, how do you know where you need to step up and make improvements? So if you’re looking to revolutionize customer support, it’s important to make sure you know the facts. Don’t worry, though. We’ve got a handy guide here to make sure you’re doing it right....