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There's an engine that runs every company. If you're reading this, you'll most likely agree that it's your support team. Read on to learn why and how KPIs fit in the situation.

Earlier this year the coronavirus reached the Philippines and within 24 hours, the entire country went on lockdown. 48 hours later, SupportNinja was up and running. How did we do it? Read on to learn.

For some, outsourcing is a hands-off approach that gets customer service agents to answer a stream of tickets, but it shouldn’t be. At the heart of it, remote management skills are crucial for success

Jack makes videos for a living. Even though he's marketed everything from power tools to beard oil, he now sells time. An abstract concept, but one that can still be marketed.

When Dennis was a child he always said he wanted to be a doctor or pilot. After becoming an adult, he realized he needed to make a living before getting a chance to reach his dreams.

When Chris was 30 years old, he decided to leave his job as a sales representative and go back to school. What he learned was much more than just marketing.