Our Culture

Resides in the hearts & souls of our ninjas

At The Intersection of People & Culture

We treat our employees like family, and many of them consider their work-place their second home. All profit is reinvested back into the company and much of it goes to improve the lives of our Ninjas with investments in continued education and wellness. Our company's primary focus is on our Ninjas and our hope is that by developing them, they will, in turn, take care of you and your customers. We use the industry’s leading tools to provide our personalized approach to your customers at a moment’s notice, worldwide.

4.6%

Voluntary
Attrition Rate

42%

Employee
Referrals

9.37

eNPS

We believe in making the world a better place

We support a local orphanage in the Phillipines by helping to provide the necessary food, medical and learning programs for all the children.

Our Values

A sense of mutual respect and mindfulness permeates our culture.
In fact, they are the key to our success.

EMPLOYEE FOCUSED

We care equally about our Clients & Employees.

We don’t make compromises. We treat our Ninjas like family, and many of them consider their work-place their second home. We reinvest all profit back into the company and much of it goes to improve the lives of our Ninja’s with investments in continued education and wellness.

ALWAYS BE HUMBLE

Stronger teams form only with a Humble bunch.

Only truly humble people can be engaged in a great effort to magnify what is best in themselves and defeat what is worst; to become strong in the weak places. We hire only those who respect one another and willing to view themselves and others with a little humility.

IMPROVE EVERYDAY

Great effort is put into empowering Self-Improvement.

In order to keep the mind young, one must stay learning throughout their life. At SupportNinja we take learning and self-development seriously with in-house learning curriculums. We reward our Ninjas for course completions with certificates and other opportunities.

NO BS

Only candid conversations can lead to Growth.

Certain topics can be difficult to discuss, and in many cultures, they’re not. Hard things are a fact of life and we actively discourage sugar coating through our on-boarding and on-going training programs. Only by having a culture of frankness can we ensure personal and team growth.

COLLECTIVELY BRING JOY

Above all, we’re a collective of happiness for all to enjoy.

We believe that the secret to happiness is having a large, loving, caring, close-knit family; and we have no shortage of that at SupportNinja. With the help of our Happiness Coordinator, we seek to promote healthy levels of happiness and love to support the Ninjas and the organization as a whole.

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