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As a leading provider of outsourced customer support services, we’re thrilled to announce a strategic partnership with Discord, the go-to platform for digital communities. As a Discord Community Management Partner, SupportNinja delivers top-notch community management, moderation, and support to Discord clients.
Discord's Community Management Partner program is designed to unite the best service providers in delivering unmatched community experiences.
Leveraging our expertise in content moderation and community management, we can provide unparalleled service to Discord clients and their users. Our approach is agile and tailored, integrating AI-powered solutions and client-centric collaboration to ensure optimal outcomes.
SupportNinja has a proven track record within the Discord community. We've successfully supported leaders in generative AI, demonstrating our capacity to manage and grow thriving communities on Discord.
SupportNinja offers outsourced Discord community management solutions, including Discord Server Administrator, Community Management Specialist, and Senior Community Manager. These functions are crucial to ensure a smooth and engaging experience for all members of a Discord community.
We look forward to providing Discord communities with a dedicated team of experts. Whether it's creating a new server or managing an existing one, SupportNinja is ready to deliver top-tier outsourced Discord community management solutions.
The world is increasingly digital and more and more day-to-day interactions take place online. The amount of user-generated content associated with that — comments, posts, product reviews, images, videos, user profiles, and more — is constantly growing across social media sites, blogs, ecommerce sites, dating apps, and forums.
Any interaction or piece of content can make or break a brand’s reputation — a single post can damage years of positive sentiment building — so it’s vital to keep your organization’s online spaces as safe and positive as possible. This is where content moderation comes in.
If your online space contains unsafe, abusive, or spammy content, people won’t engage or return — and that’s not good for business.
But how do organizations manage their user-generated content, and how does AI content moderation fit into the bigger picture?
Content moderation is the process of managing user-generated content and filtering content that goes against the specific guidelines for that platform or space. It can also involve suspending or banning users who violate guidelines.
Different types of online spaces call for different guidelines — for example, while online marketplaces are designed for buying and selling items, a forum might prohibit “for sale” posts.
There’s more than one way to moderate content. Here are five types of content moderation and how they work:
Each method has its strengths and weaknesses, so companies often combine them to maximize effectiveness. The best approach for your organization will depend on your available resources, as well as your platform’s specific guidelines, volume and variety of user-generated content, user demographics, and need for real-time interactions.
Managing large volumes of content poses a significant challenge for content moderation, especially as the scale of your platform or online community increases.
This is why so many organizations struggle to scale up their content moderation as they grow — with so much user-generated content uploaded every day, how can moderators keep up without slowing down the exchange of information or missing harmful content?
Another key concern is the mental health toll on human moderators who review harmful content day in and day out. This issue is often compounded by large volumes of content, as some companies increase pressure on moderators to meet quotas during times of rapid growth.
Luckily, AI can help solve both of these challenges.
AI systems are capable of processing and analyzing vast amounts of content much faster — and often more accurately — than humans. This makes AI-based content moderation solutions far more scalable than those that rely solely on human moderators.
But don’t discount the value of human moderators!! At SupportNinja, we believe that humans and AI are better together, and the most effective approach to content moderation is AI-enabled, leveraging AI technology to assist human moderators.
Technology commonly used for AI-enabled moderation includes:
The best way to incorporate AI into your content moderation workflow will depend on your platform, policies, and the moderation strategy you use.
Most commonly, AI does an initial sweep, removing inappropriate or sensitive content (in cases with high confidence that it’s against community guidelines) and flagging more nuanced content (in cases with lower confidence) for human review.
In addition to making the workflow more efficient, this first line of defense can greatly reduce human moderators’ exposure to harmful content.
Some AI can also improve your workflow by automatically identifying categories of violations and prioritizing them according to your brand guidelines (e.g. removing hate speech gets priority over removing spam comments). This ensures the most harmful content is removed first.
With feedback from humans, AI can become more accurate and more independent over time, so it can scale with your content volume without sacrificing accuracy.
In our vast, interconnected online world, user-generated content is everywhere — and it can be hard to moderate, especially during times of rapid growth.
But with the right balance of human moderators and AI technology, you can safeguard your brand’s reputation by making your platform or online community safer and more enjoyable to use.
No matter the size of your community or your unique guidelines, SupportNinja can help you manage user-generated content with a combination of scalable, AI-enabled strategies and a dedicated team of content moderation experts. Let’s protect your platform together.
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