Customer Success

Want to feel confident that your customers are being well taken care of? Look no further. Your Ninjas will become experts in your world so they can safeguard what you’ve built. And when things change, we’ll be there to pivot right along with you.

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Delight Your Customers Around the Clock

We have a wide selection of shifts to cover all timezone and office hours needs. Alternatively, your team can operate on a 24/7/365 basis. Your team members are full-time and are dedicated to you, growing your business and delighting your customers.

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Partner with an ethical company that shares your values

Select a partner committed to bettering the communities of its clients and employees, and dedicated to bettering our global environment.

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Customer Success Outsourcing Benefits

Let us help you to grow into the most trusted brand in your industry by treating each customer interaction with the care and attention it deserves.

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Data-Driven Processes

With Ninjas at your back, and data at theirs, let us facilitate your customer journey with speed and intelligence. Our state-of-the art technological capabilities enable a secure, informed continuous improvement process that transform your knowledge base into a sophisticated research hub.

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Consultative Approach

When you team up with us, you gain more than a partner. You gain a built-in consulting agency that becomes an expert in your world.

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Curated and Customized Experiences

Whether you hand-pick and manage your team, or leave it all to us, we are committed to delicately curating a team of experts as passionate about your products as your customers.

A Fun-Forward Culture

Here, culture isn’t an empty promise on a website. It’s something we prove day-in, day-out.

We’ve cultivated a playful and encouraging atmosphere because we know that positivity catches on. And we treat our Ninjas like family because we know they’re all destined for greatness.

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We hate to brag, but are flattered when our clients do it for us.

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Still Have Questions?

We are here to answer your questions and get to work helping you help your customers.

Is outsourcing really more cost-effective?

We have proven cost efficiency savings for hundreds of clients, across niches such as eCommerce, Banking/Fintech, SaaS, Healthcare, and more. Building and sustaining long-term in-house CX teams often involve two to three times the investment you'd spend outsourcing to us. Outsourcing can also eliminate time-consuming work like hiring, onboarding, training, QA, and innovative reporting capabilities while eliminating overhead for you.

Brand-safe customer success is a priority. How would you provide that?

We know that a prevalent concern when considering outsourcing is that external personnel won’t perform to the expected level. Our Ninjas regularly make customers fall in love with our clients' businesses. No agent will ever interact with one of your customers before we're certain that they're knowledgeable about the company. This includes extensive pre-placement training in both soft skills and hard skills. When you work with us, we want you to no see no difference between your Ninjas and your internal teams.

How can SupportNinja help my company keep on scaling?

All of our customer success services are designed around promoting sustainable business growth. Because we’ll handle recruitment and providing support, crucial company resources are going to be freed up for you. You can then leverage that new capacity by repurposing key elements to product or service development. And while you work on getting new competitive advantages, your Ninjas will foster memorable customer experiences. Everything goes hand in hand.

What’s your full range of customer success services?

Our customer success solutions can be applied to a very wide range of scenarios. All of them are available 24/7 if needed, and in 10+ languages! They are best discussed with one of our friendly and helpful Business Development Executives (it takes just 2 minutes to start building your team). However, as an idea, here are a few areas we can help with:

- General customer service

- Inbound sales/order entry

- Billing support

- Travel assistance

- Healthcare and Insurance

- And more!

See All FAQs
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Start building your dream team

Design a custom outsourcing solution that enables you to enjoy ease and ultimate peace of mind. We’ve got you.

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