We need to overhaul our CX policies. Where should we start?

Start with transparency and the policies that touch the most customers. Depending on your business type, that might include return policies, free trial policies, or cancellation policies. Communicate your rules clearly upfront and give your team room to use judgment on edge cases. Small, focused changes can make a big difference, and a CX transformation partner like SupportNinja can help you prioritize the fixes that matter most.