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3 growth-phase customer service representative training solutions

Is phone support dead? No, it’s not – don’t replace it

Why It’s Not Just About a Remote Future, But Also Flexibility and Choice

Retail Holiday Strategy: Top 3 Ways To Manage Customer Support

How To Launch A Voice Of Analytics Program

We live in a world with an abundance of data. It's everywhere! You can't escape it, and if you think about it for a second, that's kind of scary. But what we're here to talk about is the good stuff.

Your Company’s Engine And How To Set It Up For Success

There's an engine that runs every company. If you're reading this, you'll most likely agree that it's your support team. Read on to learn why and how KPIs fit in the situation.

Remote Hubs: The Future of Remote Work?

Earlier this year the coronavirus reached the Philippines and within 24 hours, the entire country went on lockdown. 48 hours later, SupportNinja was up and running. How did we do it? Read on to learn.

Remote Work 101

The benefit of being in an office is that you are protected from our own worse instincts. When we work by ourselves we have to become our own manager and that can be a challenge.

Your Contact Center is Not a Cost Center

Know the difference between a Cost Center and a Call Center. SupportNinja’s mission is to show the world a better way to outsource.

How to Create a Strong Company Culture that Brings Remote Teams Closer Together than Ever Before

Every company has a culture, even tiny startups with just a handful of people. It’s a really important part of building trust and solidarity between your team members, creating an...

When to Outsource Your Business – Signs to Look Out For

A company that's properly outsourced is the closest to the ideal of automation as you can get, here are tips to get you ready to outsource your business. Automation, which...

Why You Should be Outsourcing Lead Generation

Business lead generation is one of the toughest elements of the sales funnel. Sure, closing the deal is challenging – but your bottom line relies on finding quality potential clients...