Be Available to Your Customers 24/7
When you outsource technical support with SupportNinja, you provide your users an experienced help desk service staffed by a team of dedicated support agents with detailed knowledge of your software app or product. It’s inevitable—with even the most thoroughly tested software, users will find stumbling blocks. Have peace of mind knowing that your users can get the help they need to quickly overcome problems and know that any issues are thoroughly documented.
We recruit and train our Technical Support Ninjas to be experts in your app for your users. Each Ninja learns the ins and outs of your software, so they're ready to assist customers with any technical issue or UX obstacle users could encounter. Furthermore, our technical support outsourcing services are designed to provide a consistent brand experience.
Ongoing quality control processes, as well as responding to product changes, cost time and money that could be spent growing your business. When developers push new features and user experiences, it can leave your customers confused and result in an influx of technical support needs. With outsourced technical support from SupportNinja, you place the burden on us.
Every interaction someone has with your brand is an opportunity to create a lifelong customer. Hitting a technical snag can be incredibly frustrating, but our Technical Support Ninjas are equipped to turn these negative situations into positive experiences.
We offer full-service outsourced technical support, so you can meet the increasing demands of your growing business. Think of us as an extension of your team, here to help your customers use your technology. Our services include:
✔ Tier 2 & 3 Support
✔ Quality Assurance
✔ Advanced Troubleshooting
✔ Remote assistance
"Support Ninja has been an integral part of our successful scaling strategy, and overall evolution of the world-class experience that we provide to our customers.
"SupportNinja has been extremely professional and thorough - their processes are fantastic and their internal support staff is beyond expectations."
"Our partnership with SupportNinja has helped meet client demands we couldn’t handle internally. They have also given us great referrals with a much shorter sales cycle than we typically see."