Technical Support Outsourcing

Scale With Remote Customer Service Agents & Increase Customer Satisfaction

Build a reputation for phenomenal customer experiences

If you’re in business, your only choice is to value your customers, that is if you’re in for the long haul. Having an interest in understanding the needs of those you serve and meeting them is the way to show you actually care about your customers. Taking the time to care for your customers requires extensive planning and daily action. The more time you spend developing and executing those plans the more money you’ll spend. Since SupportNinja has the time to put your plans into action, why not let us do it for you? Our professional and around the clock outsourced technical support will give you the relaxation and peace of mind you deserve. Our focus will be learning everything there is to know about your product/service so that your customers will receive expert advice.

For a seamless way of meeting your goals, our communication with you will be well planned and detailed from start to finish in order to ensure that we surpass your highest expectations. Getting outsourced technical Support from SupportNinja will be the best decision you make for your business especially as it relates to servicing the needs of your customers.

Customer Service Outsourced

Give customers another reason to fall in love with your brand. When outsourcing customer support with us, you get experienced agents for your specific needs. After training in your products, services, and company policies, our Ninjas work full-time to exceed customer expectations from their first client interaction.

Technical Support Outsourced

Technical issues are inevitable. Even the most thorough usability testing can’t replace the need for good technical support. At SupportNinja, we recruit and train your Ninja team to help customers 24/7 and turn at-risk users into lifelong, satisfied customers.

Support Across channels

CHAT

21, 593

Chats handled per month

28 Seconds

Average response time

Help customers as soon as they hit a snag or have a question. Outsourcing customer support via chat leads to fast responses that show that you care, improving customer retention and loyalty.

  • Turn frustration into net positive customer interactions
  • Respond Ninja-fast to every customer chat that comes in
  • Seamlessly integrate your chat app with omnichannel support tools

IN APP

197 Billion

APP DOWNLOADS IN 2017

1 in 4

PEOPLE USE APPS ONLY ONCE

Give customers the support they need, where they need it. Solve problems, answer questions, and provide help without requiring customers to leave your app.

  • Provide real-time, in-app support to increase customer retention
  • Connect with your users with in-app Ninja support
  • Give customers another reason to log in to your app

Email

400,000

TICKETS SOLVED EACH MONTH

2.15 Hours

AVERAGE RESPONSE TIME

Email is powerful for offering detailed support to customers. A fast, thoughtful response from outsourced customer support Ninjas can help customers get the most out of your product.

  • Provide lightning-fast responses to every customer email
  • Offer personalized email support
  • Give advanced technical customer support and troubleshooting

PHONE

32 Seconds

AVG SPEED TO ANSWER

12,560

AVG CALLS PER MONTH

With outsourced customer service, your brand is just a phone call away to help with everything from simple password resets to complex technical troubleshooting. We offer 24/7 phone support delivered at Ninja-speed.

  • Gain higher CSAT scores
  • Impress your customers with fast, knowledgeable phone-support
  • Answer customer questions with a personal touch that only a human voice can deliver

SOCIAL MEDIA

2.77 Billion

ACTIVE SOCIAL MEDIA USERS

92%

OF BRANDS USE SOCIAL MEDIA

Meet customers where they’re already spending their time – social media. Our Ninjas can respond to customer queries in real-time, utilizing a consistent brand voice.

  • Give actionable support to customers within minutes
  • Mitigate incidents and protect your brand reputation on social media
  • Make it easy for customers to brag about you online

Seamless Integration Across Platforms

Compatible with 100+ Support Softwares!

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Some Of Our Clients

Testimonials

"Support Ninja has been an integral part of our successful scaling strategy, and overall evolution of the world-class experience that we provide to our customers.

Joe Gilgoff

Customer Support Supervisor
SeatGeek

"SupportNinja has been extremely professional and thorough - their processes are fantastic and their internal support staff is beyond expectations."

Logan Harper

Marketing Director
DentalSave

"Our partnership with SupportNinja has helped meet client demands we couldn’t handle internally. They have also given us great referrals with a much shorter sales cycle than we typically see."

Michael Hanson

VP, Growth
CloudTask

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