Scale With Remote Customer Service Agents & Increase Customer Satisfaction
If you’re in business, your only choice is to value your customers, that is if you’re in for the long haul. Having an interest in understanding the needs of those you serve and meeting them is the way to show you actually care about your customers. Taking the time to care for your customers requires extensive planning and daily action. The more time you spend developing and executing those plans the more money you’ll spend. Since SupportNinja has the time to put your plans into action, why not let us do it for you? Our professional and around the clock outsourced technical support will give you the relaxation and peace of mind you deserve. Our focus will be learning everything there is to know about your product/service so that your customers will receive expert advice.
For a seamless way of meeting your goals, our communication with you will be well planned and detailed from start to finish in order to ensure that we surpass your highest expectations. Getting outsourced technical Support from SupportNinja will be the best decision you make for your business especially as it relates to servicing the needs of your customers.
Give customers another reason to fall in love with your brand. When outsourcing customer support with us, you get experienced agents for your specific needs. After training in your products, services, and company policies, our Ninjas work full-time to exceed customer expectations from their first client interaction.
Technical issues are inevitable. Even the most thorough usability testing can’t replace the need for good technical support. At SupportNinja, we recruit and train your Ninja team to help customers 24/7 and turn at-risk users into lifelong, satisfied customers.
Chats handled per month
Average response time
Help customers as soon as they hit a snag or have a question. Outsourcing customer support via chat leads to fast responses that show that you care, improving customer retention and loyalty.
APP DOWNLOADS IN 2017
PEOPLE USE APPS ONLY ONCE
Give customers the support they need, where they need it. Solve problems, answer questions, and provide help without requiring customers to leave your app.
TICKETS SOLVED EACH MONTH
AVERAGE RESPONSE TIME
Email is powerful for offering detailed support to customers. A fast, thoughtful response from outsourced customer support Ninjas can help customers get the most out of your product.
AVG SPEED TO ANSWER
AVG CALLS PER MONTH
With outsourced customer service, your brand is just a phone call away to help with everything from simple password resets to complex technical troubleshooting. We offer 24/7 phone support delivered at Ninja-speed.
ACTIVE SOCIAL MEDIA USERS
OF BRANDS USE SOCIAL MEDIA
Meet customers where they’re already spending their time – social media. Our Ninjas can respond to customer queries in real-time, utilizing a consistent brand voice.
Compatible with 100+ Support Softwares!Contact Us
"Support Ninja has been an integral part of our successful scaling strategy, and overall evolution of the world-class experience that we provide to our customers.
"SupportNinja has been extremely professional and thorough - their processes are fantastic and their internal support staff is beyond expectations."
"Our partnership with SupportNinja has helped meet client demands we couldn’t handle internally. They have also given us great referrals with a much shorter sales cycle than we typically see."