Outsourcing Glossary

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Customer Experience (CX)

Definition

Customer Experience (CX) is the average of a customer’s overall experience with a company.

Resources

Related Terms

Customer Support
Customer Service
Customer Satisfaction Rating (CSAT)
Customer Relationship Management
Customer Life-Cycle Management
Customer Effort Score (CES)
Customer Care
Culture
COPC Certification
Content Moderation
Community Forum
Chat Support

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