Content Moderation Outsourcing

Foster a Safe and Welcoming Community Platform with SupportNinja

Build My Dream Team

24/7 Content Review, Management, and Support

Building a robust online community starts with setting a standard for community management. Your SupportNinja team is specially trained to understand and moderate content based on your unique community standards. They support a safe and open platform, so your customers stay confident in your brand.

What We do

Community Management

Maintain standards for blogs, forums, apps, and other social platforms

Vet content according to community guidelines and compliance

Quickly reply to public comments and reviews

Fraud Prevention

Monitor user activity for abnormalities

Identify suspicious accounts and monitor for bots

Review online transactions

Social Media Moderation

Tailor communication based on the needs of your audience

Review comments and connect with your user base

Improve brand loyalty with regular conversations and messages

Safeguard Your Audience’s Experience with SupportNinja

No matter how large or small your community is, our comprehensive approach will let you sleep well at night.

Analytics And Reporting

Monitor your community and measure KPIs.

Access in-depth reports showing objectives, results and KPIs

Understand trends and moods of your fans and followers

Receive an early warning about potential issues or other problems

24/7 Coverage and Support

Have an always-on presence.

Engage your followers during prime hours with full support

Enjoy full holiday, weekend, and leave support

Deliver responses within minutes, 24/7 every day of the year

Reply to public comments and reviews, even when you’re closed

Reduce the work-load of your internal staff on the weekends

Risk and Crisis Management

Minimize your liability and respond faster.

Enjoy regular, comprehensive brand and user-risk audits

Scale your team up or down depending on your needs

Access additional trained staff to help mitigate incidents and protect your customers or community

Use precise management for sensitive and/or private communities

Provide your users and staff with community guidelines and if-then responses for common needs

Some Of Our Clients

Testimonials

"Support Ninja has been an integral part of our successful scaling strategy, and overall evolution of the world-class experience that we provide to our customers.

Joe Gilgoff

Customer Support Supervisor
SeatGeek

"SupportNinja has been extremely professional and thorough - their processes are fantastic and their internal support staff is beyond expectations."

Logan Harper

Marketing Director
DentalSave

"Our partnership with SupportNinja has helped meet client demands we couldn’t handle internally. They have also given us great referrals with a much shorter sales cycle than we typically see."

Michael Hanson

VP, Growth
CloudTask

See Our Clients

Experience What SupportNinja Can Do For Your Business

Unleash the power of our Ninjas.

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