Content Moderation Outsourcing

Foster a Safe and Welcoming Community Platform with SupportNinja

Build My Dream Team

24/7 Content Review, Management, and Support

Building a robust online community starts with setting a standard for community management. Your SupportNinja team is specially trained to understand and moderate content based on your unique community standards. They support a safe and open platform, so your customers stay confident in your brand. Paired with customer support, content moderation offers an omnichannel approach which helps meet customers where they are.

What We do

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Community Management

Maintain standards for blogs, forums, apps, and other social platforms

Vet content according to community guidelines and compliance

Quickly reply to public comments and reviews

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Fraud Prevention

Monitor user activity for abnormalities

Identify suspicious accounts and monitor for bots

Review online transactions

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Social Media Moderation

Tailor communication based on the needs of your audience

Review comments and connect with your user base

Improve brand loyalty with regular conversations and messages

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Social Media Lead Generation

Identify relevant conversations

Convert conversations into leads and nurture them

Close sales on behalf of your organization

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Interactive Analytics Tool

Leverages AI & ML to analyze unstructured text data

Provides sentiment analysis

Utilizes advanced data visualization

Safeguard Your Audience’s Experience with SupportNinja

No matter how large or small your community is, our comprehensive approach will let you sleep well at night.

Ninja checking off KPIs that are being measured

Analytics And Reporting

Monitor your community and measure KPIs.

Access in-depth reports showing objectives, results and KPIs

Understand trends and moods of your fans and followers

Receive an early warning about potential issues or other problems

24/7 Coverage and Support

Have an always-on presence.

Engage your followers during prime hours with full support

Enjoy full holiday, weekend, and leave support

Deliver responses within minutes, 24/7 every day of the year

Reply to public comments and reviews, even when you’re closed

Reduce the work-load of your internal staff on the weekends

Ninja going to work and supporting 24/7
Ninja armed with tools to help minimize liability and respond faster

Risk and Crisis Management

Minimize your liability and respond faster.

Enjoy regular, comprehensive brand and user-risk audits

Scale your team up or down depending on your needs

Access additional trained staff to help mitigate incidents and protect your customers or community

Use precise management for sensitive and/or private communities

Provide your users and staff with community guidelines and if-then responses for common needs

Some Of Our Clients


"SupportNinja has been extremely professional and thorough - their processes are fantastic and their internal support staff is beyond expectations."

Marketing Director, DentalSave

"Our partnership with SupportNinja has helped meet client demands we couldn’t handle internally. They have also given us great referrals with a much shorter sales cycle than we typically see."

VP, Growth, CloudTask

"SupportNinja has really been flexible with us as we’re growing the business, and have been really responsive and accommodating. They’ve been integral to helping our business grow."

VP of Quality & Customer Care, SymmetryRX

Experience What SupportNinja Can Do For Your Business

Unleash the power of our Ninjas.

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