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Ensuring community standards on a public platform or app can be overwhelming. As you grow, sorting through the barrage of user-reported flags and public reviews only gets more and more time-consuming.
Ninjas moderate user-uploaded music, text, video, and images to quickly remove sensitive, inappropriate, or illegal content according to your unique community guidelines. By responding to public reviews and mentions quickly, they help keep your customers happy.
Your online reputation is in good hands
Maintain standards for blogs, forums, apps, and other social platforms
Evaluate content according to community guidelines and compliance standards
Foster trust and loyalty among your users and followers
Flag suspicious activity
Monitor user activity for abnormalities
Identify suspicious accounts and monitor for bots
Review online transactions
Tailor communication based on the needs of your audience
Review comments and connect with your user base
Improve brand loyalty with regular conversations and messages
No matter how large or small your community is, our comprehensive approach will let you sleep well at night.
Monitor your community and measure KPIs.
Access in-depth reports showing objectives, results and KPIs
Understand trends and moods of your fans and followers
Receive an early warning about potential issues or other problems
Have an always-on presence.
Engage your followers during prime hours with full support
Enjoy full holiday, weekend, and leave support
Deliver responses within minutes, 24/7 every day of the year
Reply to public comments and reviews, even when you’re closed
Reduce the work-load of your internal staff on the weekends
Minimize your liability and respond faster.
Enjoy regular, comprehensive brand and user-risk audits
Scale your team up or down depending on your needs
Access additional trained staff to help mitigate incidents and protect your customers or community
Use precise management for sensitive and/or private communities
Provide your users and staff with community guidelines and if-then responses for common needs
"Support Ninja has been an integral part of our successful scaling strategy, and overall evolution of the world-class experience that we provide to our customers.
"SupportNinja has been extremely professional and thorough - their processes are fantastic and their internal support staff is beyond expectations."
"Our partnership with SupportNinja has helped meet client demands we couldn’t handle internally. They have also given us great referrals with a much shorter sales cycle than we typically see."