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Solutions
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Responding to Customer Inquiries
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Responding to Customer Inquiries
What can I outsource with SupportNinja?
What is a service level agreement & which do you deliver on for responding to and resolving customer inquiries?
What is your customer service escalation process?
What days and times do you offer customer support?
How many hours of support is considered standard vs. those that would require additional costs and/or have different service level agreement (SLA) expectations?
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