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At SupportNinja, we believe that clearly defined performance standards like SLAs, KPIs, and OKRs foster a positive professional culture. If handled correctly, SLAs can become liberating.

Here at SupportNinja, we’re ready to be your full-time team that maintains quality, minimizes your growing pains and handles your dirty work

Before committing to outsourcing, it's a good idea to get acquainted with the terms used in the industry. By doing this, your company can efficiently grasp where it truly needs support.