Outsourcing 101

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7 Considerations for Outsourcing Your Content Moderation

86% pie chart with text: 86% of respondents rated quality service as “critically important” when selecting an outsourcing provider.

Top 6 Trends in Outsourcing: AI and Market Volatility Are On the Rise

The State of Outsourcing: Statistics You Need to Know in 2024

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How to outsource AI prompt engineering

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How to create a successful outsourcing strategy

Making the transition: in-house to outsourced customer support

The most important questions to ask a BPO provider

How To Prepare Your Company For Outsourcing

For some, outsourcing is a hands-off approach that gets customer service agents to answer a stream of tickets, but it shouldn’t be. At the heart of it, remote management skills are crucial for success

What Is A Service Level Agreement? Its Value And What It Looks Like

The Ideal Time To Outsource Your Tasks To A BPO Company: 5 Signs

Here at SupportNinja, we’re ready to be your full-time team that maintains quality, minimizes your growing pains and handles your dirty work

How SupportNinja Gets Your Company A Custom Team: A Look Into Our Onboarding Survey

With the help of our onboarding survey, we can tailor fit your Ninja team’s talents and your success manager’s strategies for your long term success.

Top 9 terms to know before entering the customer support outsourcing industry