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By traditional standards, dating is a way to spend time with your new love interest, get to know them, and woo them, but as a company, this translates a bit differently. Read on to learn about CSAT.

There's an engine that runs every company. If you're reading this, you'll most likely agree that it's your support team. Read on to learn why and how KPIs fit in the situation.

Earlier this year the coronavirus reached the Philippines and within 24 hours, the entire country went on lockdown. 48 hours later, SupportNinja was up and running. How did we do it? Read on to learn.

For some, outsourcing is a hands-off approach that gets customer service agents to answer a stream of tickets, but it shouldn’t be. At the heart of it, remote management skills are crucial for success

At SupportNinja, we believe that clearly defined performance standards like SLAs, KPIs, and OKRs foster a positive professional culture. If handled correctly, SLAs can become liberating.

Here at SupportNinja, we’re ready to be your full-time team that maintains quality, minimizes your growing pains and handles your dirty work

Before committing to outsourcing, it's a good idea to get acquainted with the terms used in the industry. By doing this, your company can efficiently grasp where it truly needs support.