Outsourcing 101

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What Is A Service Level Agreement?: Its Value And What It Looks Like

At SupportNinja, we believe that clearly defined performance standards like SLAs, KPIs, and OKRs foster a positive professional culture. If handled correctly, SLAs can become liberating.

Top 9 Terms To Know Before Entering The Customer Support Outsourcing Industry

Before committing to outsourcing, it's a good idea to get acquainted with the terms used in the industry. By doing this, your company can efficiently grasp where it truly needs support.

Remote Work 101

The benefit of being in an office is that you are protected from our own worse instincts. When we work by ourselves we have to become our own manager and that can be a challenge.

Why the Philippines?

Low cost of operation and a fantastic workforce. We spent a lot of time searching the world and studying different markets to find the right opportunity to launch our unique solution.