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SaaS Customer Support Outsourcing

SaaS CX outsourcing built to scale while keeping you lean. You focus on product and growth while we manage CSAT, AHT, FRT, and overall CX.

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Access a wider world of tech talent

Go international – no passport required! Our global outsourcing model comes packed with 10+ languages, follow-the-sun coverage, and backlog-busting superpowers.

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Customer-first SaaS support services

Your customers’ journeys are front and center for us. We know how to support them at every step of the way: from product consideration, to platform onboarding, to any tech or subscription/pay-per-use difficulty. Let’s squad up and create customer delight together.

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SaaS customer support outsourcing benefits

Cost-efficiency and quality

Sourcing, interviewing, onboarding, and retaining staff is no small feat. Outsourcing SaaS support services relieves you of that burden, providing you with hassle-free, on-demand, affordable talent.

‍Passionate technophiles, 24/7

Ninjas become an extension of your internal teams. Their passion for tech, AI and ML empowers them to quickly become subject matter experts, delivering single-account support around the clock.

Instant access to growth expertise

We handle customer support for several SaaS companies, enabling them to keep growing cost-effectively. With us, you get a partner that wants to see you succeed.

An integrated, dedicated, seamless experience

Help your customers make the most of your SaaS solution. Seamless, scalable, on-demand SaaS support outsourcing. We integrate with your IT infrastructure. No need to change your IT infrastructure. We’ll get behind whatever CRM you’re using, or help you choose one that fits your needs.

Your success is our success, so everything that we do is customized to your needs, plus you get a dedicated support model – your Ninjas will only work for you – no other accounts.

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Still Have Questions?

We’re here to answer your questions and help you streamline your Supply Chain & Logistics operations.

How much does it cost to outsource SaaS support?

We have a fixed pricing model. The exact rate depends on where you want your Ninjas to be located, their experience level, technical skills, and qualifications. We also have different rates for our two dedicated service models depending on whether we manage the team, or if you prefer to do so. These are the only cost considerations – no hidden fees!

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What is SaaS support outsourcing?

It’s the process where your customer support operations are outsourced to a dedicated team, thus freeing up your internal resources to drive other areas of the business. Ninjas can help your customers with any type of inquiry, regardless of where they are in their journey (general questions, platform onboarding, tech questions, usability challenges etc.). With us at your back, you can set your sights higher. And when things change, we’ll be there to pivot right alongside you.

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For which device types and/or platforms do you offer SaaS Support?

Whatever you want! Web-based, desktop apps, mobile apps, UFO computers, holograms, and more. Our omnichannel offering applies to all platforms too: phone, chat, email, in-app, or social.

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Can I pick support agents myself?

Yes! If you’d rather do interviewing, candidate selection, training, and management, you can pick our “hands-on” model. We’ll provide a pre-vetted list of talent for you to choose from. Read more about how this works.

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Featured Content

SaaS case study - increasing CSAT from 79% to 93.8% in just 4 months

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What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

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Design a custom outsourcing solution that enables you to enjoy ease and ultimate peace of mind. We’ve got you.

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