Support Type(s)Account InfoGrow Your Team
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Frequently Asked Questions
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How does SupportNinja support scalability?
We adapt to your growth by scaling our support solutions as your needs evolve, ensuring consistent quality and cost-effective service as you scale.
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What Customer Support channels does SupportNinja provide?
We provide omnichannel support across voice, chat, email, social media, in-app, and more. This allows customers to reach you in their preferred format, anytime they need assistance.
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How does SupportNinja ensure high-quality customer support?
We perform extensive training on your brand and products, and we continuously monitor quality through real-time analytics, feedback loops, and ongoing optimization strategies. Our focus is always on improving satisfaction and consistency.
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What customer support channels does SupportNinja provide?
We provide omnichannel support across voice, chat, email, social media, in-app, and more. This allows customers to reach you in their preferred format, anytime they need assistance.
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How do I start outsourcing with SupportNinja?
Just click the Get a Quote button! A Solutions Expert will meet with you to scope your needs, recommend the right team and tools, and guide you from contract to launch.
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What can I outsource with SupportNinja?
You can outsource a variety of CX-centric front-office and back-office business processes. Whether it’s customer success, technical support, data entry & processing, content & image moderation, or professional back-office services, we have it covered. Here are a few examples:
- General customer service
- Billing support
- Customer onboarding
- Software or hardware support
- Travel assistance
- Logistics & fulfillment
- Mobile app support
- Data entry
- Content moderation
- Community monitoring
- Quality assurance
- Virtual assistance
- Software development
- Payroll
- Etc
Customer Inquiries
Where is SupportNinja located?
SupportNinja has state-of-the art centers in the following locations in the U.S. and the Philippines. It also has vast talent networks and leadership presence in EMEA, with flagship operations in Romania, as well as talent based across other continents.
U.S. Headquarters:
2025 Guadalupe St Ste 260
Austin, TX 78705
Philippine Offices:
The Hideout, 3F Northwalk Clark, M.A. Roxas Highway, Clark Freeport Zone, Pampanga 2023
The Sanctum, 114F North Tower 1, SM City North EDSA, Quezon City, Metro Manila 1100
16F Two/NEO, 3rd Avenue corner 28th Street, Bonifacio Global City, Taguig City, Metro Manila 1634
Location
Can data entry be available 24/7?
All services can be 24/7 to help meet production and timeliness business requirements including data entry.
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