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Frequently Asked Questions
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Do I get any support from SupportNinja when I opt for the hands-on approach?
Yes, you get access to 24/7 HR and IT support.
Customer Inquiries
What practices does SupportNinja have in effect to protect customer data?
We are GDPR-compliant and treat information privacy with utmost seriousness! All of our Ninjas undergo substantial data protection training pre-placement, and accountability is enforced at every step. An annual compliance refresh course is mandatory as well. With us, you’ll always be protected from all personal data breach liabilities.
Customer Inquiries
What is the average tenure of your agents?
The average agent tenure of our agents is approximately 2 years, with monthly attrition around 1%, which is far below the industry average.
Customer Inquiries
How many languages do you support?
We offer more than 10 languages around the world for all of our services. However, we can also secure talent with native support in additional languages should your scope of service be more expansive.
Customer Inquiries
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