Support Type(s)Account InfoGrow Your Team
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Frequently Asked Questions
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Are you experienced with outsourcing business processes in the XYZ industry?
Our clients come from all walks of business. Since 2015, we’ve successfully met and exceeded expectations across highly different fields. Examples of our client’s sectors: eCommerce, Banking/Fintech, SaaS, Healthcare, Delivery/Rideshare, Digital Marketing, Private Equity/V.C. Baked Companies.
Customer Inquiries
Do you offer any outsourcing models where I can retain more control over daily operations, instead of passing everything over to you?
Yes! If you’d like to stay more “hands-on”, you’re still in the right place. We can provide a list of pre-vetted candidates that you interview and pick yourself. Then, those Ninjas are essentially added to your existing team. They’re still on our payroll, and you pay us just a flat fee, but you’ll manage them directly. Like our “regular” outsourcing model, this offer also includes 24/7 IT & HR support for your company, in 10+ languages!
Customer Inquiries
What are the main differences between the hands-on and hands-off solutions approaches?
Hands-on: you select, train and manage the team.
Hands-off: SupportNinja selects, trains and manages the team.
Customer Inquiries
Are all of your services available 24/7?
All services can be provided 24/7 to help meet production and timeliness business requirements, including content moderation.
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How would I know which approach is best for my business?
Hands-on: for fast growing companies that are looking to supplement their in-house teams and processes, while maintaining complete control of their systems, processes and CX. New to outsourcing? This is a good place to start!
Hands-off: for fast growing companies that are looking for a partner to help them scale their CX or business operations. Your company should already have established tech, systems and processes in place. You are looking for a way to grow in a more efficient way. Your product is more mature, you're looking for efficient growth, a way to scale, and you have more senior leadership. The company has a more solid foundation, but you're nearing volume capacity in-house. You're at a point where it's not as efficient anymore to stay fully in-house, or you're looking to replace an incumbent.
Customer Inquiries
Can I “mix and match” aspects of both "hands-on" and "hands-off"?
The short answer is "no". Each approach has its unique advantages that requires you to stick to the model completely in order to benefit from them.
Customer Inquiries
What's the minimum number of agents needed to start either the hands-on or hands-off approaches?
We have a minimum of 3 agents + 1 manager for hands-off, and a minimum of 3 agents for "hands-on".
Customer Inquiries
Do I have access to the same lines of service, languages, and time zones, regardless of whether I opt for the hands-on or hands-off approach?
Yes!
Customer Inquiries
Do you have unanswered questions?
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