Since you have global teams over multiple time zones, how is client communication handled?

We can hold virtual meetings with your company either daily, weekly, or monthly. These sessions are for discussing your Ninjas’ performance, coaching opportunities, trends, and any other relevant subjects. They will happen during your standard operating hours. The frequency of these meetings will depend on the needs of your business, but generally we suggest weekly meetings in the first 90 days, and then move to bi-weekly. Direct access to your outsourced team is also going to be provided via the “Koka Client Portal”. Koka is your one stop digital hub for convenient communication with Ninjas.

- Visibility into SLAs and KPIs.
- Direct access to your SupportNinja team.
- Insight into SOWs and change orders.
- Visibility into the tasks performed by your team.
- Sign documents electronically.
- Data presentation for validation.
- Ability to make approvals and set deadlines.
- Audio & video meetings.
- Groups & topics.
- Make transactions.
- And more!