Prior to recruiting for your agents, we send you several onboarding documents to ensure everyone is aligned about the types of agents you’re looking for. Once candidates pass our informal round of screening based on background, qualities, skills, etc. we take selected candidates through a variety of written and verbal tests to ensure only the highest quality candidates are being selected. From there, we bring agents in for another interview to make sure they’re a fit all around.
Quality Over Quantity
When hiring a customer support team we don’t believe in a one size fits all approach, so we recruit specifically for the job at hand for each and every client we bring into the Ninja family. We’d rather spend an extra week recruiting the highest quality agents for your account than just placing someone in a seat.
The recruitment process can take 2-4 weeks to source quality agents. After we find the perfect Ninjas for your team, they go through 2-4 weeks of training. By the end of their training, they are handling live tickets under the guidance of one of our incredible trainers. Training is ongoing and continual, so our Ninjas are always learning and getting better every day, living out one of our core values to improve everyday.