Describe the training process for customer support agents who are representing our company.

SupportNinja’s goal is to have an extensive 30-day curriculum, knowledge database, and learning management system in place by the time the candidates have been recruited by our recruitment team. 

Training is conducted through a combination of online, self-study, and classroom learning by your own dedicated training manager. This is to ensure that Ninjas are at 50% in their second week of training. After the 30 day training period, Ninjas are fully capable of handling tickets and hitting full KPIs. 

Note: Training is ongoing which means Ninjas will be challenged with new materials and assessments throughout the lifetime of the account and, in addition, have access to free courses through NinjaLearn, our learning management system (LMS).

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