We offer a highly trained QA team to support your team. QA pulls tickets for each agent on a weekly basis and holds ongoing coaching meetings during the lifetime of your account. We recommend having at least one dedicated QA specialist to work in conjunction with our in-house QA team to provide optimal results. Your Client Success Manager will monitor your account to ensure that all critical benchmarks are being met and that you are completely satisfied.
By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.
