How do you ensure ongoing learning and development?
Your company will have a direct point of contact within SupportNinja to ensure that any changes with your products or services are communicated with your team and that Ninjas are educated on updates to customer exchanges. We maintain a confidential collection of your company’s relevant systems and processes in our secure project management system, which notifies the team of any changes. We will also update any previous training materials. This will ensure a smooth onboarding process for any new Ninjas, providing the most up to date information available.