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Outsourcing customer service and technical support helps you focus on what you do best: Growing your company fast.
Our Ninjas will make sure that fast growth doesn’t cost you high customer churn, expensive full-time support teams, or a backlog of unanswered technical questions.
We’ve got a team that’s always on — and ready to scale when you are.
Give customers another reason to fall in love with your brand. We recruit experienced Ninjas and train them to understand your products, services, and company policies. Every Ninja is equipped to exceed customer expectations from their first client interaction with consistent brand voice.
Turn moments of frustration into positive customer interactions. Technical issues are inevitable. Reduce churn with 24/7 email, chat, and voice technical support. Tech support Ninjas are equipped to help every user get the most out of your product, turning one-time users into lifelong, satisfied customers.
Chats handled per month
Average response time
Help customers as soon as they hit a snag or have a question. Fast support via chat shows that you care, improving customer retention and loyalty.
APP DOWNLOADS IN 2017
PEOPLE USE APPS ONLY ONCE
Meet customers where they are. Satisfy needs, answer questions, and provide help within your app.
TICKETS SOLVED EACH MONTH
AVERAGE RESPONSE TIME
Email is powerful for offering detailed support to customers. A fast, thoughtful response from your support Ninjas can help customers get the most out of your product.
AVG SPEED TO ANSWER
AVG CALLS PER MONTH
From simple password resets and shipping inquiries to complex technical support and troubleshooting, we offer 24/7 phone support delivered at Ninja-speed.
ACTIVE SOCIAL MEDIA USERS
OF BRANDS USE SOCIAL MEDIA
Meet customers where they’re already spending their time: social media.
Compatible with 100+ Support Softwares!Contact Us
"Support Ninja has been an integral part of our successful scaling strategy, and overall evolution of the world-class experience that we provide to our customers.
"SupportNinja has been extremely professional and thorough - their processes are fantastic and their internal support staff is beyond expectations."
"Our partnership with SupportNinja has helped meet client demands we couldn’t handle internally. They have also given us great referrals with a much shorter sales cycle than we typically see."