Customer Support Outsourcing

Build a reputation for phenomenal customer experiences.

Outsourcing customer service and technical support helps you focus on what you do best: Growing your company fast.

Our Ninjas will make sure that fast growth doesn’t cost you high customer churn, expensive full-time support teams, or a backlog of unanswered technical questions.

We’ve got a team that’s always on — and ready to scale when you are.

Customer Service

Give customers another reason to fall in love with your brand. We recruit experienced Ninjas and train them to understand your products, services, and company policies. Every Ninja is equipped to exceed customer expectations from their first client interaction with consistent brand voice.

Technical Support

Turn moments of frustration into positive customer interactions. Technical issues are inevitable. Reduce churn with 24/7 email, chat, and voice technical support. Tech support Ninjas are equipped to help every user get the most out of your product, turning one-time users into lifelong, satisfied customers.

Support Across channels

CHAT

21, 593

Chats handled per month

28 Seconds

Average response time

Help customers as soon as they hit a snag or have a question. Fast support via chat shows that you care, improving customer retention and loyalty.

Turn frustration into net positive customer interactions
Respond Ninja-fast to every customer chat that comes in
Seamlessly integrate your chat app with omnichannel support tools

IN APP

197 Billion

APP DOWNLOADS IN 2017

1 in 4

PEOPLE USE APPS ONLY ONCE

Meet customers where they are. Satisfy needs, answer questions, and provide help within your app.

Provide real-time, in-app support to increase customer retention
Connect with your users with in-app Ninja support
Give customers another reason to log in to your app

Email

400,000

TICKETS SOLVED EACH MONTH

2.15 Hours

AVERAGE RESPONSE TIME

Email is powerful for offering detailed support to customers. A fast, thoughtful response from your support Ninjas can help customers get the most out of your product.

Provide lightning-fast responses to every customer email
Offer personalized email support
Give advanced technical customer support and troubleshooting

PHONE

32 Seconds

AVG SPEED TO ANSWER

12,560

AVG CALLS PER MONTH

From simple password resets and shipping inquiries to complex technical support and troubleshooting, we offer 24/7 phone support delivered at Ninja-speed.

Gain higher CSAT scores
Impress your customers with fast, knowledgeable phone-support
Answer customer questions with a personal touch that only a human voice can deliver

SOCIAL MEDIA

2.77 Billion

ACTIVE SOCIAL MEDIA USERS

92%

OF BRANDS USE SOCIAL MEDIA

Meet customers where they’re already spending their time: social media.

Give actionable support to customers within minutes
Mitigate incidents and protect your brand reputation on social media
Make it easy for customers to brag about you online

Testimonials

"Support Ninja has been an integral part of our successful scaling strategy, and overall evolution of the world-class experience that we provide to our customers.

Joe Gilgoff

Customer Support Supervisor
SeatGeek

"SupportNinja has been extremely professional and thorough - their processes are fantastic and their internal support staff is beyond expectations."

Logan Harper

Marketing Director
DentalSave

"Our partnership with SupportNinja has helped meet client demands we couldn’t handle internally. They have also given us great referrals with a much shorter sales cycle than we typically see."

Michael Hanson

VP, Growth
CloudTask

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See Our Clients