Expert Customer Support Teams, Trained in Your Brand Voice
Outsourcing customer service and technical support helps you focus on what you do best: growing your company.
Fast growth shouldn’t cost you high customer churn, expensive full-time support teams, or a backlog of unanswered technical questions. By outsourcing customer support, you get a team that’s prepared 24/7, eager to turn a customer’s potentially negative experience into a positive one. Outsourced customer service solves your need for support coverage and ensures that your consumers’ needs never go unaddressed.
The SupportNinja team is always on—and ready to scale when you are.
Give customers another reason to fall in love with your brand. When outsourcing customer support with us, you get experienced agents for your specific needs. After training in your products, services, and company policies, our Ninjas work full-time to exceed customer expectations from their first client interaction.
Technical issues are inevitable. Even the most thorough usability testing can’t replace the need for good technical support. At SupportNinja, we recruit and train your Ninja team to help customers 24/7 and turn at-risk users into lifelong, satisfied customers.
Learn More About Technical Support
Chats handled per month
Average response time
Help customers as soon as they hit a snag or have a question. Outsourcing customer support via chat leads to fast responses that show that you care, improving customer retention and loyalty.
APP DOWNLOADS IN 2017
PEOPLE USE APPS ONLY ONCE
Give customers the support they need, where they need it. Solve problems, answer questions, and provide help without requiring customers to leave your app.
TICKETS SOLVED EACH MONTH
AVERAGE RESPONSE TIME
Email is powerful for offering detailed support to customers. A fast, thoughtful response from outsourced customer support Ninjas can help customers get the most out of your product.
AVG SPEED TO ANSWER
AVG CALLS PER MONTH
With outsourced customer service, your brand is just a phone call away to help with everything from simple password resets to complex technical troubleshooting. We offer 24/7 phone support delivered at Ninja-speed.
ACTIVE SOCIAL MEDIA USERS
OF BRANDS USE SOCIAL MEDIA
Meet customers where they’re already spending their time – social media. Our Ninjas can respond to customer queries in real-time, utilizing a consistent brand voice.
