How we’re helping our clients

Scaling customer support teams and solving problems, one ninja at a time

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Microlending Platform

As an international nonprofit, Kiva's mission is to "expand financial access to help underserved communities thrive." With the help of SupportNinja, Kiva has been able to meet the needs of their lenders and steadily increase their Net Promoter Score (NPS).

How we’re helping our clients

Scaling customer support teams and solving problems, one ninja at a time

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The SupportNinja company culture is very customer-centric. I feel like most of my requests are handled effectively and expediently, not to mention, everyone I have worked with in the company have been all around great people.

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BRADLEY COLLINS
Customer Success
Supervisor

Watch their story

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So far your team has been exceptionally responsive. Our group isn’t as organized as your typical clients, so there have been a few friction points on our end with understanding the speed and adjustments available in the on-boarding process.

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Beau Muniz
Community
Evangelist

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They can find a right person to provide great support. The team leader is very supportive and responsible.

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SALLY SMAILI
Customer Success
Director

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Great! Things are smooth and there are multiple people who check in. I feel like yall really care about the success of your Ninjas.

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DUKE ADAMONIS
Director Of Customer Solutions

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Support Ninja gave me my life back! I was able to pull myself out of customer support and in turn also improve customer experience dramatically

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Alaey Kumar
Customer Support
Supervisor

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In the last year, the SupportNinja trained staff has taken on an increasing amount of tasks within several platforms throughout the company. SupportNinja agents meeting goals helps keep customer service base happy and reflects on business goals.

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Joyce
Community
Evangelist

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Our partnership with SupportNinja has helped meet client demands we couldn’t handle internally. They have also given us great referrals with a much shorter sales cycle than we typically see.

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MICHAEL HANSON
VP, Growth at CloudTask

Silicon Valley's secret weapon

We operate behind the scenes to support some of the world's most innovative companies

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4.52

CSAT

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8.23

NPS

1100+

Ninjas

Flexport makes global trade accessible for everyone.

Kettle and Fire is a producer and supplier of chicken and beef bone broth products for restaurants. Kettle and Fire was founded in 2014.

Cinedigm is an entertainment studio that does Film, TV and digital production for a variety of channels.

TrustRadius is the most trusted review site for business technology.

HappySocks is a Swedish manufacturer and retailer of funky designed socks and underwear.

Amuse is an independent record label and music distributor. They've launched the careers of some of the world's top independent artists and you could be next!

LoungeBuddy improves the airport experience by giving travelers the ability to discover and access premium airport lounges.

Metal Pay (MTL) is a peer-to-peer payments application, currently available to users based in the U.S.

Top Hat's active learning technology helps professors engage students before, during and after class.

HotelTonight is an online travel app that lets users find discounted hotel accommodations around the world.

Vidyard is an online video hosting platform that allows you to host and view advanced video analytics.

RVshare operates a service that allows you to find and rent the perfect RV for your next roadtrip.

Harvard Partners helps clients assess business, technology, and organizational readiness for cloud adoption.

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