How we’re helping our clients

Scaling customer support teams and solving problems, one ninja at a time

Kiva Logo

Microlending Platform

As an international nonprofit, Kiva's mission is to "expand financial access to help underserved communities thrive." With the help of SupportNinja, Kiva has been able to meet the needs of their lenders and steadily increase their Net Promoter Score (NPS).

How we’re helping our clients

Scaling customer support teams and solving problems, one ninja at a time

Clients Hero Image
Quotation Mark Icon.

The SupportNinja company culture is very customer-centric. I feel like most of my requests are handled effectively and expediently, not to mention, everyone I have worked with in the company have been all around great people.

Picture of Bradley Collins

Customer Success

Watch their story

Quotation Mark Icon.

So far your team has been exceptionally responsive. Our group isn’t as organized as your typical clients, so there have been a few friction points on our end with understanding the speed and adjustments available in the on-boarding process.

Picture of Beau Muniz

Beau Muniz

Quotation Mark Icon.

They can find a right person to provide great support. The team leader is very supportive and responsible.

Picture of Sally Smaili

Customer Success

Quotation Mark Icon.

Great! Things are smooth and there are multiple people who check in. I feel like yall really care about the success of your Ninjas.

Picture of Duke Adamonis

Director Of Customer Solutions

Quotation Mark Icon.

Support Ninja gave me my life back! I was able to pull myself out of customer support and in turn also improve customer experience dramatically

Picture of Alaey Kumar

Alaey Kumar
Customer Support

Quotation Mark Icon.

In the last year, the SupportNinja trained staff has taken on an increasing amount of tasks within several platforms throughout the company. SupportNinja agents meeting goals helps keep customer service base happy and reflects on business goals.

Picture of Joyce


Quotation Mark Icon.

Our partnership with SupportNinja has helped meet client demands we couldn’t handle internally. They have also given us great referrals with a much shorter sales cycle than we typically see.

Picture of Michael Hanson

VP, Growth at CloudTask

Silicon Valley's secret weapon

We operate behind the scenes to support some of the world's most innovative companies




NPS Icon





Flexport makes global trade accessible for everyone.

Kettle and Fire is a producer and supplier of chicken and beef bone broth products for restaurants. Kettle and Fire was founded in 2014.

Cinedigm is an entertainment studio that does Film, TV and digital production for a variety of channels.

TrustRadius is the most trusted review site for business technology.

HappySocks is a Swedish manufacturer and retailer of funky designed socks and underwear.

Amuse is an independent record label and music distributor. They've launched the careers of some of the world's top independent artists and you could be next!

LoungeBuddy improves the airport experience by giving travelers the ability to discover and access premium airport lounges.

Metal Pay (MTL) is a peer-to-peer payments application, currently available to users based in the U.S.

Top Hat's active learning technology helps professors engage students before, during and after class.

HotelTonight is an online travel app that lets users find discounted hotel accommodations around the world.

Vidyard is an online video hosting platform that allows you to host and view advanced video analytics.

RVshare operates a service that allows you to find and rent the perfect RV for your next roadtrip.

Harvard Partners helps clients assess business, technology, and organizational readiness for cloud adoption.


Experience What SupportNinja Can Do For Your Business

Unleash the power of our Ninjas.

Tell Us Your Needs