We'll Be In Touch!

Thank you for taking the time to let us know what you’re looking for in an outsourcing partner. We'll reach out to discuss your needs further and schedule some time to discuss how we could help with your outsourcing needs.

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We hate to brag, but are flattered when our clients do it for us.

"I love the communication that we have with management, especially when we need to address something. It gets handled really quickly! Beyond this, I get great support, they're reliable and they get the job done."

Lorna Quijano

Full Service Manager, RedWeek

Lorna Quijano

Full Service Manager, RedWeek
"SupportNinja is really responsive and flexible based on our needs. But what we’re really, really happy about is the Ninjas and their commitment to the brand. They’re like an extension of our team!"

Sudip Dasgupta

Head of Customer Experience, Product Madness

Sudip Dasgupta

Head of Customer Experience, Product Madness
"Our partnership with SupportNinja has helped meet client demands we couldn’t handle internally. They have also given us great referrals with a much shorter sales cycle than we typically see."

Michael Hanson

VP Growth, CloudTask

Michael Hanson

VP Growth, CloudTask
"SupportNinja has really been flexible with us as we’re growing the business, and have been really responsive and accommodating. They’ve been integral to helping our business grow."

Pam Schwab

VP of Quality & Customer Care, SymmetryRx

Pam Schwab

VP of Quality & Customer Care, SymmetryRx

Still have questions?

We are here to answer your questions and get to work helping you help your customers.

Are there any additional fees?

No - so you don't have to worry about hidden additional costs, such as setup fees. Setup is absolutely free!

Where is SupportNinja located?

SupportNinja has state-of-the art centers in the following locations in the U.S. and the Philippines. It also has vast talent networks and leadership presence in EMEA, with flagship operations in Romania, as well as talent based across other continents.

U.S. Headquarters:
2025 Guadalupe St Ste 260
Austin, TX 78705

Philippine Offices:
The Hideout, 3F Northwalk Clark, M.A. Roxas Highway, Clark Freeport Zone, Pampanga 2023
The Sanctum, 114F North Tower 1, SM City North EDSA, Quezon City, Metro Manila 1100
16F Two/NEO, 3rd Avenue corner 28th Street, Bonifacio Global City, Taguig City, Metro Manila 1634

How are Ninjas recruited?

Recruitment‍
Prior to recruiting your ninjas, we send you several onboarding documents to ensure everyone is aligned about the types of talent you’re looking for. Once candidates pass our informal round of screening based on background, qualities, skills, etc. we take selected candidates through a variety of written and verbal tests to ensure only the highest quality candidates are being selected. From there, we bring agents in for another interview to make sure they’re a fit all around. ‍

Quality Over Quantity‍
When hiring a customer support team we don’t believe in a one size fits all approach, so we recruit specifically for the job at hand for each and every client we bring into the Ninja family. ‍

Timeline‍
The recruitment process can take 2-4 weeks to source your team. After we find the perfect Ninjas, they go through 2-4 weeks of training. By the end of their training, they are handling live tickets under the guidance of one of our incredible trainers. Training is ongoing, so our Ninjas are always learning and improving every day.

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