NinjaQA:
SupportNinja’s Quality Assurance Tool

NinjaQA is the quality assurance tool used to perform audits and ensure efficiency by SupportNinja’s QA team. It’s a tool dedicated to enable weekly performance monitoring for each Ninja to measure success.

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NinjaQA's Purpose

Every monitoring form is tailored to the key performance indicators (KPIs) and goals of each client. SupportNinja’s goal is to make each client customer feel valued and reassure them that their issue was resolved efficiently.

The NinjaQA Platform

As a virtual tool, NinjaQA allows SupportNinja to manage Ninjas around the world. To learn more about how we can help you expand your customer support Internationally, check out our page on NinjaGlobal.

What the NinjaQA platform looks like.

NinjaQA Capabilities

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Tracks
Progress

Tracks the progress of each Ninja being audited. This helps analysts intervene or come up with a solution based on trends.

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Compares Performance

Provides comparison of the performance of each Ninja and team, giving corresponding opportunities they need to work on.

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Promotes Accountability

NinjaQA promotes accountability and offers Ninjas a detailed list of the adjustments they need to make to succeed.

Additional Ninja Tools

SupportNinja’s technology suite is designed to empower your Ninjas in our 9 NinjaHubs around the world with NinjaGlobal.

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NinjaCloud

NinjaCloud is our Virtual Desktop Infrastructure or VDI. It is powered by a backend environment to provide a secure environment capable of powering virtual desktops anywhere, anytime, and on any device.

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NinjaLearn

NinjaLearn is our Learning Management System (LMS) that allows us to further enhance the knowledge retention of our Ninjas by creating a custom online course curriculum. Accessible around the world, NinjaLearn streamlines the onboarding process.

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Pricing

NinjaQA comes with your SupportNinja package when you become our client. Since pricing varies we recommend reaching out to us to get a customized quote.

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