Once a Ninja team has used the platform via assessments, trainers can use the information to adjust the curriculum for individuals and monitor Ninja progress in real time. Since the platform is interactive, it can also store the following and much more.
Offer your Ninjas a presentation of your expectations when responding to customers.
Provide engaging visuals when Ninjas read articles to help them better understand material.
Give your Ninjas examples of how responses to customers should sound.
With SupportNinja, you can empower your team of Ninjas to provide unparalleled customer service. Alongside this technology suite, you can do just that.
NinjaCloud is our Virtual Desktop Infrastructure or VDI. It is powered by a backend environment to provide a secure environment capable of powering virtual desktops anywhere, anytime, and on any device.
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NinjaQA is the quality assurance tool used by SupportNinja staff to ensure a high quality service regardless of where the Ninja is located. It’s a tool dedicated to enable real time performance monitoring and measure success for each Ninja.
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