Frequently Asked Questions
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How much does it cost to outsource eCommerce support?
We have a fixed pricing model. The exact rate depends on where you want your Ninjas to be located, their experience level, technical skills, and qualifications. We also have different rates for our two dedicated service models — depending on whether we manage the team, or if you prefer to do so. These are the only cost considerations — no hidden fees!
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Which verticals are you outsourcing eCommerce customer service for?
We outsource eCommerce customer support across the board. Our clients come from all areas of eCommerce, consumer packaged goods, and retail. For example:
- ➔ Specialty goods
- ➔ Health, personal care, and beauty
- ➔ Home, furniture, and decor
- ➔ Automotive, parts, and transportation
- ➔ Apparel and accessories
- ➔ Consumer electronics
- ➔ And more
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What is eCommerce customer service outsourcing?
Want to get away from the hassle of sourcing, interviewing, hiring, training, and retaining customer support staff? Outsourcing your eCommerce customer service is the simple and cost-effective solution. Thanks to our flexible service delivery options, you can solve for scale in two distinct ways: either we manage your outsourced team for you, or you take over management yourself. Either way, we’ll still provide IT & HR assistance, and the Ninjas will be on our payroll. You just pay a flat fee.
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How will the outsourced support team fit in with my company’s in-house support team?
Think of us as an extension of your in-house team. We operate within your systems, SOPs, business goals, and product trajectory.
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What happens if there is a significant change or update to my financial processes?
Our team will adapt to any changes in your financial processes. Simply inform us in advance, and we will ensure our team is upskilled and ready to support your updated requirements.
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How will the outsourced finance team fit in with my company’s in-house team?
Think of us as an extension of your in-house team. We integrate with your systems, follow your SOPs, and align with your business goals to provide seamless support.
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What kind of financial expertise does SupportNinja leverage for its clients?
We provide a comprehensive range of finance and accounting outsourcing services tailored to your specific needs. Our experts handle everything from accounts payable and receivable to bookkeeping, ensuring seamless and efficient operations.
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What can I outsource with SupportNinja?
You can outsource a variety of CX-centric front-office and back-office business processes. Whether it’s customer success, technical support, data entry & processing, content & image moderation, or professional back-office services, we have it covered. Here are a few examples:
- General customer service
- Billing support
- Customer onboarding
- Software or hardware support
- Travel assistance
- Logistics & fulfillment
- Mobile app support
- Data entry
- Content moderation
- Community monitoring
- Quality assurance
- Virtual assistance
- Software development
- Payroll
- Etc
Customer Inquiries
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