Frequently Asked Questions

We have a fixed pricing model. The exact rate depends on where you want your Ninjas to be located, their experience level, technical skills, and qualifications. We also have different rates for our two dedicated service models — depending on whether we manage the team, or if you prefer to do so. These are the only cost considerations — no hidden fees!

‍

We outsource eCommerce customer support across the board. Our clients come from all areas of eCommerce, consumer packaged goods, and retail. For example:

• ➔ Specialty goods
• ➔ Health, personal care, and beauty
• ➔ Home, furniture, and decor
• ➔ Automotive, parts, and transportation
• ➔ Apparel and accessories
• ➔ Consumer electronics
• ➔ And more

Want to get away from the hassle of sourcing, interviewing, hiring, training, and retaining customer support staff? Outsourcing your eCommerce customer service is the simple and cost-effective solution. Thanks to our flexible service delivery options, you can solve for scale in two distinct ways: either we manage your outsourced team for you, or you take over management yourself. Either way, we’ll still provide IT & HR assistance, and the Ninjas will be on our payroll. You just pay a flat fee.

You can outsource a variety of CX-centric front-office and back-office business processes. Whether it’s customer success, technical support, data entry & processing, content & image moderation, or professional back-office services, we have it covered. Here are a few examples:

- General customer service
- Billing support
- Customer onboarding
- Software or hardware support
- Travel assistance
- Logistics & fulfillment
- Mobile app support
- Data entry
- Content moderation
- Community monitoring
- Quality assurance
- Virtual assistance
- Software development
- Payroll
- Etc

SupportNinja has state-of-the art centers in the following locations in the U.S. and the Philippines. It also has vast talent networks and leadership presence in EMEA, with flagship operations in Romania, as well as talent based across other continents.

U.S. Headquarters:
2025 Guadalupe St Ste 260
Austin, TX 78705

Philippine Offices:
The Hideout, 3F Northwalk Clark, M.A. Roxas Highway, Clark Freeport Zone, Pampanga 2023
The Sanctum, 114F North Tower 1, SM City North EDSA, Quezon City, Metro Manila 1100
16F Two/NEO, 3rd Avenue corner 28th Street, Bonifacio Global City, Taguig City, Metro Manila 1634

All services can be 24/7 to help meet production and timeliness business requirements including data entry.

Contact
Submit a contact form and let us know how we can help.
‍
Meeting
‍If we feel you’re a perfect fit for us, we’ll move forward with a meeting to further discuss your needs and conduct a business analysis.

Analysis
We’ll run a business analysis to identify the key areas in your company where we can provide the most effective service(s)

Assessment
We’ll determine how many Ninjas you'll need for your team and the technology required for implementation. Our team will also consider compliance needs, feasibility, and then create a pricing quote specifically suited to your needs. Once we finalize the contract together you'll be officially a part of the Ninja family!

Meet The Team
After the contract is finalized you will be connected with your Ninja Client Success Manager. They will schedule a kick-off call as well as prepare for a recruiting assessment and training plan. We'll work with you to gather standard operating procedures (SOPs) and other training resources to prepare your Ninjas for live support.

At SupportNinja, we offer numerous activities that can be outsourced. You name it, we can hire and find the team for you.  The core customer experience tasks we provide include customer support and success, technical support, data entry, back-office support, content moderation, lead mining, and professional services but our capabilities extends beyond that to dozens of other areas of support needs as well.  We are an extension of your team.