Support Ninja | Full Logo
Get a QuoteFind a Job
Solutions
Customer Experience
Customer Conversion
Customer Onboarding
Customer Support
Technical Customer Support
Customer Renewals
Content Moderation
Data Processing
Finance & Accounting
Industries
Supply Chain & Logistics
Fintech
Healthcare
Ecommerce
SaaS
AI
Solutions
Customer service checkmark icon

Customer Experience

Customer Conversion

Customer Onboarding

Customer Support

Technical Customer Support

Customer Renewals

Calculator icon

Finance & Accounting

Edit pencil icon

Content Moderation

Gear icon

Data Processing

NinjaAI

Industries

SaaS

AI

Ecommerce

Healthcare

Supply Chain & Logistics

Fintech

How it Works
How it Works
Pricing
About
Careers
Resources
Get a QuoteFind a Job
Login
Get a QuoteFind a Job
May 17, 2021
X min read

ClickFunnels Testimonial

ClickFunnels Testimonial

Growth can be a great problem to have

As long as you have the right team.

Get started

ClickFunnels Testimonial

ClickFunnels Testimonial

Case Study
May 17, 2021
X min read
Case Study
May 17, 2021
X min read

About

Challenge

SupportNinja Services

Inside Augury’s Shift to Scalable Technical Customer Support
Scaling Holiday CX: How SupportNinja Helped Origin USA Deliver Seamless Customer Support
Driving Revenue Growth Through Full-Lifecycle Customer Experience
Increasing CSAT by 23% in 30 Days with CX and CRM Solutions for Ebike Ecommerce

Results

Written by

Luna Tidrick

Luna Tidrick

Content Specialist

More articles
Driving Revenue Growth Through Full-Lifecycle Customer Experience

The Full Story

One of our SaaS clients needed an effective custom support solution. So, we made it happen. In just 4 months, we increased CSAT from 79% to 93.8%.

Since us Ninjas don't like to brag too much though, we'll let Mark Bangerter, Director of Support at ClickFunnels, take it from here.

[TRANSCRIPT]

"My name is Mark Bangerter and I am the director of support. ClickFunnels is an online marketing software we cater primarily to entrepreneurs and small business owners who want to sell their products online or generate leads our software allows them to set up their web pages their email automations, without really needing a developer.

"Working with SupportNinja has allowed us to scale our support team and coverage without needing to grow our support infrastructure. SupportNinja is easy to work with and I love their no BS approach."

Working with SupportNinja has allowed us to scale our support team and coverage without needing to grow our support infrastructure. SupportNinja is easy to work with and I love their no BS approach.

Some of positive impacts on our team is that we were able to start moving our core team back to Monday through Friday hours to have them around during the week since SupportNinja covers our weekends.

"Overall we've seen an improvement in our customer satisfaction scores (CSAT) by having a support team helping answer our customers we're able to respond to customers more quickly."

Working with SupportNinja has also allowed us to scale back on some other support technologies that we were utilizing that were contributing to a positive customer experience.

Overall we've seen an improvement in our customer satisfaction scores (CSAT) by having a support team helping answer our customers we're able to respond to customers more quickly and resolve their issues in a more timely manner, which contributes to the increase in success."

Read the ClickFunnels Case Study

Growth can be a great problem to have

As long as you have the right team.

Get started
Support Ninja | Full Logo

Solutions

Customer ExperienceCustomer ConversionCustomer OnboardingCustomer SupportTechnical Customer SupportCustomer RenewalsContent ModerationData ProcessingFinance & AccountingNinjaAI

Industries

SaaS
AI
Ecommerce
Healthcare
Supply Chain & Logistics
Fintech

Resources

ResourcesFAQsGlossary

Company

How it WorksAboutCareersContact

Follow

LinkedInYouTubeTwitterFacebook
Get a Quote
Log in
© 2024 SupportNinja, a registered trademark of Ninja Partners, LLC
Privacy PolicySecurity PolicyTerms of Use
Back