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Outsourcing Is Broken.
We’re Fixing It.

Outsourcing wasn’t built for the way modern companies grow. We’ve reimagined it — combining AI-powered workflows with full-lifecycle CX.

By delivering agile, scalable solutions we help fast-growing, customer-obsessed companies free up resources, extend capacity, and accelerate growth.

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Leading Brands Trust SupportNinja to Scale Smarter

CASE STUDY

CASE STUDY

CASE STUDY

Don’t Outsource Your CX

…until you speak with us. SupportNinja CEO Craig Crisler shares why all our partnerships start with alignment — and how we design every solution to support your goals today and evolve with you tomorrow.

AI-Enabled Outsourcing That Makes Agents More Human

Our AI-powered tools streamline workflows, increase efficiency, and unlock actionable insights, so you can scale faster and deliver stronger outcomes across the entire customer journey.

Explore Our AI Tools

Security, Privacy, and Trust Built In

The Privacy-First Principle is our commitment to embedding privacy at the core of every intelligent system and AI-powered workflow we create. At SupportNinja, privacy and security aren’t just protected, they’re foundational.

Privacy-First Design Embedded Into Every System and Workflow

Certified Compliant With SOC 2 Type 2, PCI-DSS 4, HIPAA, and GDPR

Role-Based Access Control (RBAC) to Limit and Secure Permissions

PII Redaction at the Point of Capture

All Data Encrypted in Transit and at Rest Using Industry Standards

Human-in-the-Loop Oversight for Ethical AI and QA Workflows

No Cross-Client Data Mixing — Ever

Every System Reviewed for Privacy and Security Before Launch

Results

Inside Augury’s Shift to Scalable Technical Customer Support

Scaling Holiday CX: How SupportNinja Helped Origin USA Deliver Seamless Customer Support

See More Case Studies

Thought Leadership

Convert More Freemium Users Into Paying Customers With SupportNinja

See More Resources

Our Solutions

Scalable, Tech-Enabled Outsourcing Designed to Deliver Value

Customer Experience

Customer Conversion

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Customer Support

Technical Customer Support

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Finance & Accounting

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Let’s Build Your
CX Advantage

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How it Works

From Signature to Scale — Here’s How We Launch

We move fast — with purpose. From day one, we align on your goals, build tailored solutions, and launch with speed, clarity, and momentum. Our hands-on, collaborative process is designed to help you scale with confidence.

Here’s a typical launch plan for our Management-as-a-Service (MaaS) offering:

Step 1

Understand & Align

We immerse ourselves in your customer journey, brand tone, and service goals. Together, we build a CX playbook that ensures we support your customers like your in-house team would.

Step 2

Train & Test

We onboard expert agents, configure AI to reflect your voice, and simulate real-world interactions to ensure consistency, accuracy, and empathy from the start.

Step 3

Optimize & Expand

We continuously monitor performance, surface insights, and refine processes — unlocking new value across your CX, operations, and revenue journey as you grow.

Let’s Talk About What Growth Looks Like for You

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Customer Voices

Why Leading Companies Rely on SupportNinja to Scale

"I love the communication that we have with management, especially when we need to address something. It gets handled really quickly! Beyond this, I get great support, they're reliable and they get the job done."

Lorna Quijano

Full Service Manager, RedWeek

Lorna Quijano

Full Service Manager, RedWeek
"SupportNinja is really responsive and flexible based on our needs. But what we’re really, really happy about is the Ninjas and their commitment to the brand. They’re like an extension of our team!"

Sudip Dasgupta

Head of Customer Experience, Product Madness

Sudip Dasgupta

Head of Customer Experience, Product Madness
"Our partnership with SupportNinja has helped meet client demands we couldn’t handle internally. They have also given us great referrals with a much shorter sales cycle than we typically see."

Michael Hanson

VP Growth, CloudTask

Michael Hanson

VP Growth, CloudTask
"SupportNinja has really been flexible with us as we’re growing the business, and have been really responsive and accommodating. They’ve been integral to helping our business grow."

Pam Schwab

VP of Quality & Customer Care, SymmetryRx

Pam Schwab

VP of Quality & Customer Care, SymmetryRx
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