SupportNinja is continuing operations through the current crisis. The health and safety of our ninja family—the ninjas and their families—is our highest priority.
People all over the world are facing massive disruptions and we see the chance to help by doing what we know how to do best.
We're here for you and that includes sharing what's working for you and for others (and we don't mean another work from home listicle).
Here's how we got through the last few days...
On March 15th, the Philippine government announced strict travel restrictions that heavily impacted SupportNinja operations. With a 32 hour deadline to comply, our ninjas, support staff and incredible IT team rallied to achieve 95% operational status as the gates to the Clark Freeport Zone closed by
- Deploying hundreds of laptops and PCs and successfully implementing remote network protocols so agents could work from home.
- Upgrading and testing hundreds of Ninja computers at their homes for security and ISP standards.
- Standing up quarantine operations in the Hideout with more than 100 Ninjas and support staff with free meals, increased pay, sleeping quarters, employee engagement activities, and supplies to enable them to stay on-site for at least a one month under mandated protocols.
- Building a reserve stock of back-up and additional WiFi appliances outside the quarantine zone for redundancy and quick deployment to new hires, as well as for replacements if needed.
Within 24 hours of the Philippines first entering lock-down, we achieved Full Operational Status.
UPDATE (3/23): In anticipation of expected stricter quarantine measures, we began transitioning our “Ninja Camp” corps of on-site Ninjas from the Hideout to safe work-from-home arrangements.
We are proud of these accomplishment because it means that we can keep our Ninjas safe and working, as well as focused on our clients and their customers at a time when everyone needs caring support.
We're sharing the story because we think it's encouraging at a moment when so much is discouraging. We're interested in hearing your story—the good parts and the hard parts.