How do you track customer interactions and what type of CRM do you use?

We track customer interactions and inquiries through a CRM. If you already have a CRM system or tool in place, like Zendesk, SupportNinja can help build custom KPI reporting dashboards through the CRM to track customer interactions and ensure transparency.

On the other hand, if your company doesn't currently have a CRM tool in place, we can personally recommend tools that are best suited for your needs.

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