We’re pretty awesome at this
As your platform or service gains more users, there will inevitably be a larger number of customer inquiries coming in because of product bugs or support issues.
They’re called growing pains. Everyone has them, but few know how to recover from them and manage them. The end result is an inefficient company that gets bogged down and collapses from its own success.
Don’t be one of those companies.
Let us handle your frontline support and keep your team updated with weekly metric reports while escalating the important issues to your development team. We’ll document what works and what doesn’t. And, we’ll keep it all organized with tags, tickets, and open lines of communication.
Putting it simply, we’ll run your support and free you up so that you can keep growing your new platform or service.
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Ninjas can solve problems.
We’re true Ninjas when it comes to slicing through inbound issues from your customer base. We’ll utilize your existing documentation or knowledge base to create a complete onboarding guide for your Ninja team. Our goal is to solve as many issues and questions that your customers have about your product or service in the shortest amount of time. Any serious issues or bugs will be immediately escalated to the appropriate team.
Dr. James Oldroyd did some research into what it takes to convert more trial signups into paying customers and raving fans. He discovered that if you called a lead within five minutes of them opening your email that the chances of reaching the lead was 100 times greater than if you called them 30 minutes after they signed up. We’ll contact your new users within that magic five-minute window while you watch your adoption rate soar.
Steli Efti, the founder of close.io, wrote this article on PandoDaily about user activation rates. He argues that more startups should be calling their new users. Why? Because doing so establishes a relationship with that user and gives you insight into your customer base.
Let us make those calls for you. We’re affordable and we can scale our services as your needs change.
A Ninja is always observant of his or her surroundings. Your Ninjas will listen to how your users are utilizing your app and offer benefits and discounts such as early upgrades to those that are reaching plan limits and likely to convert.
That support call just turned into an increase in service for the customer and an increase in revenue for you.
Believe it or not, email is still the most popular method of problem resolution. Whether you work with Zendesk or your own email system, we can manage it.
A scalable call center puts your customers in touch with live people on demand. For good measure, we’ll throw in a full quality assurance team too.
Integrate support chat into your app or website and provide an instantaneous on-boarding session for new users. Be prepared for a much higher adoption rate.
Custom KPI Dashboards
Our impact on your company will be huge, but we don’t just tell you that. We’ll provide Key Performance Indicators, or KPIs, that actually measure our success in getting your company to where you need it to be. That way, you’re making key data-driven decisions on all aspects of your company’s future. We’ll set precedents and then show you when we break records.
Ninja Success Manager
Building a team of Ninjas isn’t always easy. It requires constant vigilance and focus to ensure a smooth rollout and maintain consistency. This is where our Ninja Success Managers come in. They only work with a handful of clients each and are positioned to become an integral part of your team. They’ll work alongside you using your communication tools. They’ll act as a liaison between your company the Ninja team hired to serve it. They’ll solve small problems before they become big problems. Sure, it’s part art, but it’s also part of being a Ninja Success Manager.
Finding the right team members with the right background to support their role is a time-tested task that we don’t take lightly. As Ninja pickup artists, we have an extensive six stage recruitment process that takes each candidate through a series of tests and interviews to find the most suitable candidates for any role. No matter how many candidates you need or how many hiring stages you go through, it’ll never cost you a penny.
What good are Ninjas unless they operate with precision at peak performance? We’ll work with you to establish a set of standards that our Ninjas will need to meet when compared against an average. Should any Ninja fall short, we will provide them with additional training and one-on-one time. In the unlikely event that you’re still not satisfied, we’ll replace any underperforming team members free of charge.
Build Your Knowledge Base
While we build your team, you’ll be building valuable knowledge with the processes we create based on the interactions we have with your customers.
Compatible with Your Tools
No matter what software you’re already using, we’ll integrate our Ninjas onto your platform and work with your developers to make it all happen seamlessly.
Worry-Free HR Management
We’ll cover all aspects of HR including recruitment, payroll, and benefits. One less thing in your way so you can just focus on what you’re awesome at.
If I had to choose 1 word to describe these guys, it’d be BADASSES. I make and review apps across the IOS and Android platform and found myself struggling to keep up with my users so I could effectively improve each apps performance. We discussed a few possible solutions and although I was hesitant at first, I’m glad I made the leap. Today I’ve got 3 full time guys working for me and they all sit right next to eachother. 1 guy does dev work and fixes user reported bugs, another helps me with app reviews and the ladder handles full-on support mon-fri. Every monday we have a team meeting and they go off and do their thing for most of the week. I typically don’t write reviews but these guys are amazing with everything they’ve been able to offer and I look forward to growing my app business with them every step of the way!
\m/ ROCK-ON \m/