Foster a Safe and Welcoming Community Platform with SupportNinjaBuild My Dream Team
Building a robust online community starts with setting a standard for community management. Your SupportNinja team is specially trained to understand and moderate content based on your unique community standards. They support a safe and open platform, so your customers stay confident in your brand. Paired with customer support, content moderation offers an omnichannel approach which helps meet customers where they are.
Maintain standards for blogs, forums, apps, and other social platforms
Vet content according to community guidelines and compliance
Quickly reply to public comments and reviews
Monitor user activity for abnormalities
Identify suspicious accounts and monitor for bots
Review online transactions
Tailor communication based on the needs of your audience
Review comments and connect with your user base
Improve brand loyalty with regular conversations and messages
Identify relevant conversations
Convert conversations into leads and nurture them
Close sales on behalf of your organization
Leverages AI & ML to analyze unstructured text data
Provides sentiment analysis
Utilizes advanced data visualization
No matter how large or small your community is, our comprehensive approach will let you sleep well at night.
Monitor your community and measure KPIs.
Access in-depth reports showing objectives, results and KPIs
Understand trends and moods of your fans and followers
Receive an early warning about potential issues or other problems
Have an always-on presence.
Engage your followers during prime hours with full support
Enjoy full holiday, weekend, and leave support
Deliver responses within minutes, 24/7 every day of the year
Reply to public comments and reviews, even when you’re closed
Reduce the work-load of your internal staff on the weekends
Minimize your liability and respond faster.
Enjoy regular, comprehensive brand and user-risk audits
Scale your team up or down depending on your needs
Access additional trained staff to help mitigate incidents and protect your customers or community
Use precise management for sensitive and/or private communities
Provide your users and staff with community guidelines and if-then responses for common needs
"Support Ninja has been an integral part of our successful scaling strategy, and overall evolution of the world-class experience that we provide to our customers."
"SupportNinja has been extremely professional and thorough - their processes are fantastic and their internal support staff is beyond expectations."
"Our partnership with SupportNinja has helped meet client demands we couldn’t handle internally. They have also given us great referrals with a much shorter sales cycle than we typically see."