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When it comes to providing customer support, the confidence of your client depends on the quality that you provide. Put simply: do a bad job and the reputation - even the future - of your company could be at stake. Yet in spite of how pivotal customer support is, many companies don’t even have a way to measure quality assurance. And if you don’t have the data, how do you know where you need to step up and make improvements? So if you’re looking to revolutionize customer support, it’s important to make sure you know the facts. Don’t worry, though. We’ve got a handy guide here to make sure you’re doing it right....

You can focus on what’s important such as managing and scaling your business while your outsourced team takes care of the recruitment and training process to guarantee constant improvement of your customer service.

At the heart of every business is the customer, and the hope that the customer’s experience (CX) and journey are as pain-free and frictionless as possible. The dream is to create a system for your user that involves the smallest amount of a customer’s time and energy, and go away with the answer they were looking for....

Let’s face it, in today’s digital world, which promises instant gratification with just a few taps or swipes, few customers want to talk to a live customer service agent when they encounter a problem with a company’s product or service. In fact, most people are accustomed to looking for solutions via a search engine or company’s website. Yet, many times these searches don’t yield the results customers need....

The importance of customer retention and a cohesive CX strategy.

Essentially, what is outsourcing really?

This post originally appeared on Forbes Business Council Community Voice, written by Connor Tomkies, CEO of SupportNinja. Let’s face it — people change. Much like your business is made up...

In the modern eCommerce world obsessed with conversion rates, acquisition costs, customer lifetime values and other metrics, many marketers and business owners forget the most important link – the customer....

How do support systems and specifically, in our case at SupportNinja, outsourced support professionals, react and integrate modern customer experience into our practice? Customers are density creating machines! Density,...