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By traditional standards, dating is a way to spend time with your new love interest, get to know them, and woo them, but as a company, this translates a bit differently. Read on to learn about CSAT.

There's an engine that runs every company. If you're reading this, you'll most likely agree that it's your support team. Read on to learn why and how KPIs fit in the situation.

Here at SupportNinja, we’re ready to be your full-time team that maintains quality, minimizes your growing pains and handles your dirty work

If valuable content is produced for the customer’s benefit, it can accomplish many things. The way we see it? Happy customer = happy company

Although Raymond himself is quite humble, I tried to dig in to find out just what it takes to be such a kick-ass ninja. For one, he will always do his best to assist the customer.

An alarm goes off. It’s 2PM in Angeles City in the Philippines. And it’s a new day in the life of a support Ninja. Lewis shoots out of bed with the swiftness and agility of a seasoned warrior.

When it comes to providing customer support, the confidence of your client depends on the quality that you provide. Put simply: do a bad job and the reputation - even the future - of your company could be at stake. Yet in spite of how pivotal customer support is, many companies don’t even have a way to measure quality assurance. And if you don’t have the data, how do you know where you need to step up and make improvements? So if you’re looking to revolutionize customer support, it’s important to make sure you know the facts. Don’t worry, though. We’ve got a handy guide here to make sure you’re doing it right....

You can focus on what’s important such as managing and scaling your business while your outsourced team takes care of the recruitment and training process to guarantee constant improvement of your customer service.

At the heart of every business is the customer, and the hope that the customer’s experience (CX) and journey are as pain-free and frictionless as possible. The dream is to create a system for your user that involves the smallest amount of a customer’s time and energy, and go away with the answer they were looking for....