The content hub

It's hard to beat the benefits of phone support or live chat when it comes to customer service. In this post we'll address the subtle differences between these two methods and their impact.

We live in a world with an abundance of data. It's everywhere! You can't escape it, and if you think about it for a second, that's kind of scary. But what we're here to talk about is the good stuff.

Putting our employees first and always striving to improve everyday are just two ways that help us reach the goals of our clients. We’re excited to announce vaccines will soon be reach the Philippines

By traditional standards, dating is a way to spend time with your new love interest, get to know them, and woo them, but as a company, this translates a bit differently. Read on to learn about CSAT.

There's an engine that runs every company. If you're reading this, you'll most likely agree that it's your support team. Read on to learn why and how KPIs fit in the situation.

Here at SupportNinja, we’re ready to be your full-time team that maintains quality, minimizes your growing pains and handles your dirty work

If valuable content is produced for the customer’s benefit, it can accomplish many things. The way we see it? Happy customer = happy company

Although Raymond himself is quite humble, I tried to dig in to find out just what it takes to be such a kick-ass ninja. For one, he will always do his best to assist the customer.

An alarm goes off. It’s 2PM in Angeles City in the Philippines. And it’s a new day in the life of a support Ninja. Lewis shoots out of bed with the swiftness and agility of a seasoned warrior.